timberwolf33

Thank you for answering - no I don't use any cache/app cleaner. The only one I use is in my browser to clear browsing history. The Eset icons are not greyed either - it's almost as though the page refreshes (blinks) but nothing else happens. I had been using the free trial cersion before this too with no problems - which is why I decided to purchae the full one. I did see that there was a similar problem back in March/April and wondered if this was the same thing or if someone knew how to fix it.

HI, I received a notification on my Xperia Z1 Compact yesterday that Eset had encountered a problem and had stopped working. I tried restarting my phone and that diidn't help (I was away from home at the time). When I returned home today I retried to open Eset but all it does is take me back to my apps menu page. When I look in my open apps Eset is shown but as a black page instead of the eset app home page. I tried the fix of clearing the app data but that doesn't do anything either - just refreshes the page with the same amount of data. I was going to try the other way through the security device administrator but was worried that it might lock my phone up - I have all the anti theft set up inc sim change. It was working fine - I updated with the latest release through Google Play last weekend with no problem til yesterday. I have had the full licence since 15th May. I hope someone can help. I can't redownload from Google Play and using the Repair button on the Eset interface doesn't work either. Thanks in advance.