gegmopo3

Nope. The biggest challenge is to enable this feature. While I'm clicking through the steps, the GUI is crashing. I have only several seconds until GUI disappears and I need to start over.

Hello Marcos, Please let me know if you have any thoughts on how to fix the issue.

Installed 13.2.18 again, enabled full diagnostic dumps. I don't have adv. setup -> Network protection section. Probably I need a different license for that. All automatic diagnostic dumps a 0kb in size. Service creates them every minute or so. I was able to create a dump manually from the settings. Uploaded here: https://drive.google.com/file/d/10hzJQyXttchDOFgvS0OdN6svUZ9DAdJy/view?usp=sharing

In addition to that, I've tried to reinstall the software multiple times, tried to use Uninstall tool, had two remote sessions with support team. They were unable to upgrade up to 13.2.18 or install it from scratch.

Hello, As Marcos requested, I'm starting a new topic to troubleshoot 12.2.30 to 13.2.18 version upgrade on two my computers. I've recently purchased a license and tried to install the latest NOD32. Right after the installation, antivirus GUI crashed multiple times. Initial scan didn't complete and NOD32 service crashed. Exactly the same issue happened on my second workstation running under Windows 10 2004. Attaching the log files from ESET Log Collector collected after 12 to 13 version update. eav_logs.zip

I had exactly the same issue on two my computers. The latest ESET was unable to start with multiple critical errors. I've tried to reinstall, reinstall in safe mode, use uninstall tool. Nothing helped. After multiple attempts, ESET support was able to install 12.2.30.0 version from offline package with no issues. I was told to wait for the next application update and do not upgrade from version 12 for now.