jrm

I purchased eset nod 32 antivirus on 7-30-20, order confirmation 178-SO021418019, and have not yet received a new license number. I checked my spam file, ti is not there. What do I do?

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10