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mgn

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  1. Upvote
    mgn
    mgn gave kudos to TomasP in Eset AV Android icon missing from home page and no uninstall option after app update. Kindly Help   
    Hi mgn,
    The fact that the uninstall button is replaced by a deactivate button is normal and it is due to the app being registered as device administrator, so that it can monitor and manage some system settings, required to function properly and offer all the protection features.
    If, for some reason, the app is not on your home screen (this happens sometimes on Android, I have this experience with several apps), you can just add it there again from the list of all apps - find the app, long press on it and place it on the home screen.
    If you want to uninstall the app, you can tap on Deactivate, go through the deactivation process and then uninstall it.
  2. Upvote
    mgn
    mgn gave kudos to Marcos in ESET Startup Scan v13.2.16.0 - What is the usual time taken for a startup scan? In my PC it is scanning for more than 1 hour.. slowing the internet   
    Please enable advanced operating system logging in the adv. setup -> Tools -> Diagnostics. Also change the memory dump type to Complete. Change the update type from regular to pre-release in the adv. update setup and wait a bit until the issue starts manifesting. Leave logging enabled for a few minutes, then disable advanced OS logging. While the issue is still manifesting, create a dump of ekrn via the adv. setup -> tools -> diagnostics -> Create (dump).
    Finally collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.
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