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  1. sorry late reply.. i was away for a while did i get the correct screenshots?
  2. yes that's for my customized desktop icons and layout. had that there since i got the PC in 2016
  3. yes I got that notification also when i turned it on before the scan something is always looking for those 2 files and saying "error" because they are quarantined il try that software. I've been using this every since, it was fine. it only started that this recently (since last sunday)
  4. ah here's the backstory. Had this PC since 2016, and got ESET since. its always been installed and once in a while, makes a notif on warnings. the scan was pretty much automatic and in the background so not much notifs on that. so yeh, it was there and did its job just recently this pandemic/lockdown, i wanted to make a specific scan and noticed the "scan with ESET NOD32" option was not in the rightclick menu anymore. That's when I noticed that ESET seemed uninstall (or partially) and that's why i was asked to try to uninstall-reinstall to fix the problem (before the start of this topic). i do not know exactly when the previous one was gone. I didnt get to use the PC much prior to lockdown, just used a few mins a day and around 4days a week i am doing a full scan this morning as Marcos requested this is the startup directory. That's the only thing here.
  5. Time;Scanner;Object type;Object;Detection;Action;User;Information;Hash;First seen here 7/21/2020 11:40:16 AM;Startup scanner;file;c:\windows\system32\startupchecklibrary.dll;a variant of Win64/Agent.RL trojan;cleaned by deleting;;;B916C068F5FB448649214F55B667BE661E626114;12/14/2018 9:03:26 PM Time;Scanner;Object type;Object;Detection;Action;User;Information;Hash;First seen here 7/21/2020 11:40:15 AM;Startup scanner;file;c:\windows\system32\winscomrssrv.dll;Win64/Agent.NK trojan;cleaned by deleting;;;5E2B7048D92F193ED9E8A7CBECA00A9C294AFF39;2/25/2019 7:47:22 AM
  6. (I'm not sure if I should start a new topic or just continue it here.. let me know if I should just make a new topic) so, ESET NOD32 has been working perfectly fine since, thanks guys but ever since, every time I shutdown and turn my PC back on I get two popup errors one is "StartUpCheckLibrary.dll" and the other is "winscomrssrv.dll" I checked NOD32 quarantine and saw that they were there what is the solution here? is it a false positive since it seems to be a legit Windows file? or is it a real threat, and if so, how do I avoid the error pop up every time? (since seeing this means something's not working right)
  7. actually no its all good. I took the screenshot as soon as everything loaded and worked. But was still doing the initializing and full scan. but yes its working 100% now since yesterday
  8. im stuck at restarting in safe mode with network the pop-ups are different when i follow the instructions. no startup settings in my screen
  9. hello thanks for the suggestion. Let me check out that link and try it out i'll update you ASAP if it works
  10. Good morning guys I hope you can help me reinstall my NOD32 been using it way back 2016, and I remember it was working well often, and there were the regular notifications and warnings it gives from time to time. I have gotten busy recently, and I never noticed these notifs disappearing. I finally noticed and checked that my NOD32 was not installed anymore, (when I was going to reactivate my expiring 1yr account. So I downloaded the installer, was able to register the license, and would be installing it again now. Thing is, I received and installation failed due to malware (Image 1). I followed the onscreen instructions for the Specialized cleaner, downloaded and ran it (image 2) and got a success notification (Image 3) But when I repeated the installation, I got the same error (Image 4) I repeated this 3 times
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