release of v3.x was perfectly timed for me - yesterday, 2 weeks after installation, my son's phone had been stolen at school. I activated anti-theft over my.eset.com and managed to get location data and a couple of photographs, one of which showed the face... which was useful to get the phone back the next day. EMS proved very useful!
Based on this experience, I'd like to ask:
1. what's the application capable of when thief removes SIM card? In our case, the phone did not report back since SIM removal
2. is the app actively trying to connect to open wifi networks in order to establish internet connection?
3. if SIM card stays in and phone gets rebooted, i.e. SIM card's PIN is not entered, is the app able to use the SIM for internet connection? (I'm trying to figure out if it's maybe better not to use SIM PIN protection, but only OS password so that mobile internet connection is available after device is rebooted)
4. does the app continue collecting location info even when offline? So that it can report it once connected again? Is it collecting location data only when display is turned on or periodically even if the display is off? In our case, location updates stopped on 27.5. 13:54 (then the SIM card was probably removed) and later again on 28.5. 8:38 (however, it's 9 location updates in roughly the same position - it's not clear if 8:38 is time of measurement or time of data submission to the portal)
I'd like to get deeper understanding of how the app works, what's the best strategy to get maximum device protection (e.g. if to avoid SIM PIN) and what I can expect should any of our devices get stolen/missing again.