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curtp

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About curtp

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    Newbie

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    USA
  1. Darxicus, I couldn't get the removal tool to work for me, either. I called ESET San Diego and it was necessary for them to take remote control of my machine and manually clean the trojan. The process was painless and quick and the reps were professional and friendly.
  2. Thank you, Arakasi, for the reply. I had the software do a Customer Care support submission with registry and all of the other information it gathers. I hope to hear from someome tomorrow.
  3. I have also run the executable with the /f switch as Marcos suggested. The program ran and the computer rebooted. I was prompted to run the program again, I did so and the computer rebooted again and started up normally. However, the threat alert remains and ESET reports the trojan is present when I scan operating memory.
  4. I have the exact problem that Darxicus reported. When I download and run the executable from the link posted by Arakasi, I get the following result: Scanning for system infection... --------------------------------------- Threat Not Found You don't have Win32/Sirefef in your system. [Press Any Key]
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