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shocked

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Posts posted by shocked

  1. please follow the instructions here and remove the product from your computer.

     

    hxxp://www.esetnod32.ru/support/knowledge_base/solution/?IBLOCK_ID=53&SECTION_ID=1783&ELEMENT_ID=852896

     

    (use the tool a couple of times untill it reports that "no products are found")

    then reboot your pc normally.

     

    then download and install it again

     

    hxxp://download.eset.com/special/live-installer/eset_smart_security_live_installer.exe

     

    choose your language during installation and you will be fine 

  2. I (tried) downloaded twice just to check in case of false alarms.

    I tried now with sign 9432.

    I use the 7.0.302.26

    17/2/2014 12:34:09 μμ	HTTP filter	file	hxxp://192.155.93.226/PowerISO5.exe	Win32/Toolbar.Conduit.R potentially unwanted application	connection terminated - quarantined	alexios-pc\alexios	Threat was detected upon access to web by the application: C:\Program Files\Internet Explorer\iexplore.exe.
    
    Virus signature database: 9432 (20140217)
    Rapid Response module: 3701 (20140217)
    Update module: 1047 (20131023)
    Antivirus and antispyware scanner module: 1419 (20140122)
    Advanced heuristics module: 1147 (20140114)
    Archive support module: 1190 (20140129)
    Cleaner module: 1083 (20140212)
    Anti-Stealth support module: 1057 (20131125)
    Personal firewall module: 1168 (20131223)
    Antispam module: 1027 (20131119)
    ESET SysInspector module: 1240 (20131202)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1145 (20131121)
    HIPS support module: 1115 (20140206)
    Internet protection module: 1102 (20140127)
    Web content filter module: 1028 (20121113)
    Advanced antispam module: 1620 (20140214)
    Database module: 1046 (20131204)
    
  3. visiting the poweriso website after completion of the download I get these.

    with latest definitions

    17/2/2014 11:12:15 πμ	HTTP filter	file	hxxp://192.155.93.226/PowerISO5.exe	Win32/Toolbar.Conduit.R potentially unwanted application	connection terminated - quarantined	alexios-pc\alexios	Threat was detected upon access to web by the application: C:\Program Files\Internet Explorer\iexplore.exe.
    17/2/2014 11:10:15 πμ	HTTP filter	file	hxxp://192.155.93.226/PowerISO5.exe	Blocked Object	connection terminated - quarantined	alexios-pc\alexios	Threat was detected upon access to web by the application: C:\Program Files\Internet Explorer\iexplore.exe.
    
  4. I would like to report an issue with ess 7.

    im writing here because the online web form and the form from ess itself sometimes doesn't work and the request wont be sent.

     

     

    the about floater reports wrong os build number.

     

    in windows 8.1 the correct build is 6.3.9600, but the about reports 6.2.9200.

    I have uninstalled/reinstalled the program, it is updated to the latest definitions.

    post-382-0-22979900-1392380908_thumb.png

  5. you don't understand.

     

    all customers with a valid license can upgrade to all versions of the product they have for free.

     

    for example, I have the eset smart security, my license is valid for 2 more years and I can upgrade to all new versions of smart security for 2 more years.

     

    if your username/password expires you must buy a new one.

  6. the configuration and compiling of v6 and v7 are perfectly fine, you messed everything in your pc.

    when v7 was out, I upgraded directly on top of v6, guess what. I didn't format my hdd.

     

    it's not a Microsoft or Eset problem, it's yours.

    since you might have already did a format, be very careful what programs you install, as they MIGHT interfere with installing antivirus programs.

  7. follow the instructions here CAREFULLY, in order to boot to safe mode and use the eset uninstall tool to remove the program from the pc.

    perform steps 3-7 several times untill the window displays "no supported programs found" (or something similar).

     

    then restart to normal windows desktop and you will be fine.

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