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Bill_Pacific

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Posts posted by Bill_Pacific

    1514: Error occurred while getting certificates from server: Current locale settings are invalid

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hello
    I am installing the Agent on a CentOS 7 server fully updated. getting an error Stating "Current locale settings are invalid"
    Current settings (output of locale command)

    LANG=en_US.UTF-8
    LC_CTYPE="en_US.UTF-8"
    LC_NUMERIC="en_US.UTF-8"
    LC_TIME="en_US.UTF-8"
    LC_COLLATE="en_US.UTF-8"
    LC_MONETARY="en_US.UTF-8"
    LC_MESSAGES="en_US.UTF-8"
    LC_PAPER="en_US.UTF-8"
    LC_NAME="en_US.UTF-8"
    LC_ADDRESS="en_US.UTF-8"
    LC_TELEPHONE="en_US.UTF-8"
    LC_MEASUREMENT="en_US.UTF-8"
    LC_IDENTIFICATION="en_US.UTF-8"
    LC_ALL="en_US.UTF-8"

    Initialized log file: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log

    ESET Management Agent Installer (version: 11.0.503.0), Copyright © 1992-2023 ESET, spol. s r.o. - All rights reserved.

    Creating directories...
    Creating 'config' directory path: /etc/opt/eset/RemoteAdministrator/Agent
    Creating 'data' directory path: /var/opt/eset/RemoteAdministrator/Agent
    Creating 'Pki Cache' directory path: /var/opt/eset/RemoteAdministrator/Agent/pki.eset.com/
    Creating 'logs' directory path: /var/log/eset/RemoteAdministrator/Agent
    Creating 'libs' directory path: /opt/eset/RemoteAdministrator/Agent
    Directories created
    The archive will be extracted to: /opt/eset/RemoteAdministrator/AgentInstallerData
    Extracting, please wait...
    The unpacked installer data will be moved to: /opt/eset/RemoteAdministrator/Agent
    Checking OpenSSL ... done [OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008]
    Checking installed version ...
    Status of current installation is: NEW
    New connection settings are 'hostname': '3.13.124.220', 'port': 2222
    Checking server connection...
    Connection checked successfully.
    Getting certificate from server...
    Failed getting certificates from server.
    1514: Error occurred while getting certificates from server: Current locale settings are invalid
    Cleaning up setup directories

     

    Any help would be apreciated

     

    Update Issue with ESET Cyber Security 7.3.3700.0 on Mac After Extended Sleep

    in ESET Cyber Security (for Mac)

    Posted

    Having a very similar issue. Not happening to the few clients I have with V6 still installed only V7.3. Rebooting does not help in my case, I have had to uninstall/reinstall to get it fixed. but after a week or so the issue returns. I have already removed V7.3 from all the Macs having this issue. If another one shows up I will gather logs. Please post the fix

    SeoTools for Excel\SeoToolsMaster64_packed.xll MSIL/TrojanDropper.Agent.FGU@TYPE=Trojan@SUSP=mod"

    in General Discussion

    Posted

    Hello All,
    I am posting this here as I am not able to post in the false positive area.
    My SEO team contacted me today and had this removed from their systems by ESET Endpoint Antivirus 8.1 with the latest VSDB.
    I am wanting to exclude this from detection as I believe this is a false positive, I also know that the nature of this software is a bit odd so I can see why it was detected. Need to know if this is a false positive or not. I have 10 SEOs who are not able to do some work due to this.

    Detection Log below
    Dir: C:\Users\user.name\AppData\Local\ESET\ESET Security\Quarantine\
    0CA732EA2C31D33CDC96B4E39E814EA7249136F7.NDF    "C:\Program Files (x86)\SeoTools for Excel\SeoToolsMaster64_packed.xll"    "@NAME=MSIL/TrojanDropper.Agent.FGU@TYPE=Trojan@SUSP=mod"    27.08.2021    792576 bytes

    Also detecting in WebAccess
     

    Hash
    B34B273B4F3BD8E6EEF03FB51FF69EF978C149AB
     
    Name
    MSIL/TrojanDropper.Agent.FGU
    Detection Type
    Trojan
    Object type
    file
    Uniform Resource Identifier (URI)
    https://releases.seotoolsforexcel.com/SeoTools_v9.7.0.1_20210727.zip
    Process name
    C:\Program Files\Google\Chrome\Application\chrome.exe
     
    Scan
    Scanner
    HTTP filter
    Detection engine version
    23865 (20210827)
    Current engine version
    23865 (20210827)

    Protect upgrade to 8.1

    in Other ESET business products

    Posted

    Hello All,

    Windows server 2016

    upgrade from 8.0 to 8.1 ESET Protect


    This is more of an alert with a fix. 
    I did the upgrade to ESET Protect yesterday and have spent a bit of time trying to figure out why I was getting a 404 error trying to access the webconsole after the upgrade. I tried running a repair install and that did not work either. After digging around I found this C:\Program Files\Apache Software Foundation\apache-tomcat-9.0.35\webapps\era.new
    I changed the name of the folder from 'era.new' to 'era' and it all worked. 

    I did a lot of digging on the internet and did not find anything there either so I am hoping this will help other Admins. 

    Protoscan Proxy Agent Error

    in ESET Cyber Security (for Mac)

    Posted · Edited by Bill_Pacific
    added info

    I am testing the latest version of ESET for Mac as well as the new BigSur update. 
    Current specs are

     

    ESET Security Management Center (Server), Version 7.2 (7.2.1278.0)
    ESET Security Management Center (Web Console), Version 7.2 (7.2.230.0)

    ESET Endpoint antivirus for Mac 6.10.460.1

    ESET Management Agent 7.2.3261.0

    MacOS BigSur 11.0.1

    MacBook Pro 2016

    I am seeing in the Webconsole that the OS is not supported yet but I wanted to be sure that these errors are not something else. See errors below. The network is working fine on this machine. 

     

    image.png.d6e27b9fd44662d2db4ea41e919b3282.png

     

    Also is there any release date for a compatible version of ESET with BigSur?

     

    ESET Management will not install on Mac Catalina

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Marcos
    Script moved to a file to save space

    Hello Martin
    Thanks again for your quick responses. I am going through the script and I am not seeing anything. I do see that a majority of the script seems to be encrypted though. I was hoping maybe you take a look at the script and tell me if you see anything. The password does not have any special characters. I am installing by right clicking and "run with" > terminal. I add the password after the download completes. I have been installing the same way for all of my Macs and this is the first time I hit an issue. I am wiping another Mac now and will test on that one once it is done. I am doing this incase there is a problem with the Mac Minor update that recently went through. Was hoping that would give me an answer to that.

    ESMCAgentInstaller.rar

    ESET Management will not install on Mac Catalina

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hello

    I am attempting to install the ESET Management Agent on a Mac v. 10.15.6. I have attempted several times and wiped/reinstalled the OS several times and still keep hitting an error. Not much could be found on the internet either. 

     

    ESET Security Management Center (Server), Version 7.2 (7.2.1278.0)
    ESET Security Management Center (Web Console), Version 7.2 (7.2.230.0)

    from the install command

     

    /Users/superman/Downloads/ESMCAgentInstaller.sh ; exit;

    ESET Management Agent live installer script. Copyright © 1992-2020 ESET, spol. s r.o. - All rights reserved.

     * Hostname: xx.xxx.xxx.xxx

     * Port: 2222

     * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg

     

    Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg':

      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                     Dload  Upload   Total   Spent    Left  Speed

    100 41.6M  100 41.6M    0     0  4905k      0  0:00:08  0:00:08 --:--:-- 6023k

    Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.G1UTb62h: OK

    Mounting image '/tmp/EraAgentOnlineInstaller.G1UTb62h':

    Password:

    Checksumming Protective Master Boot Record (MBR : 0)…

    Protective Master Boot Record (MBR :: verified   CRC32 $D9F87118

    Checksumming GPT Header (Primary GPT Header : 1)…

     GPT Header (Primary GPT Header : 1): verified   CRC32 $69571CD3

    Checksumming GPT Partition Data (Primary GPT Table : 2)…

    GPT Partition Data (Primary GPT Tabl: verified   CRC32 $D7122ADD

    Checksumming  (Apple_Free : 3)…

                        (Apple_Free : 3): verified   CRC32 $00000000

    Checksumming disk image (Apple_HFS : 4)…

    ...............................................................................

              disk image (Apple_HFS : 4): verified   CRC32 $20E4C25C

    Checksumming  (Apple_Free : 5)…

                        (Apple_Free : 5): verified   CRC32 $00000000

    Checksumming GPT Partition Data (Backup GPT Table : 6)…

    GPT Partition Data (Backup GPT Table: verified   CRC32 $D7122ADD

    Checksumming GPT Header (Backup GPT Header : 7)…

      GPT Header (Backup GPT Header : 7): verified   CRC32 $B580693D

    verified   CRC32 $92EFA1D6

    /dev/disk2          GUID_partition_scheme          

    /dev/disk2s1        Apple_HFS                      /private/tmp/EraAgentOnlineInstaller.3Se9o4WQ

    Installing package '/tmp/EraAgentOnlineInstaller.3Se9o4WQ/Agent-MacOSX-x86_64.pkg':

    installer: Package name is ESET Management Agent

    installer: Installing at base path /

    installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-x86_64.pkg”.)

    Cleaning up:

    "disk2" ejected.

     

    [Process completed]

    from the EraAgentInstaller.log

    2020-Sep-02 09:53:45 Information: installationcheck: Initialized logging to /tmp/erainstall.log

    2020-Sep-02 09:53:45 Information: installationcheck: Output redirected to /tmp/erainstall.log

    2020-Sep-02 09:53:45 Information: installationcheck: Created temporary directory /tmp/erainstall

    2020-Sep-02 09:53:45 Information: installationcheck: Package path is ''

    2020-Sep-02 09:53:45 Information: installationcheck: Default location is ''

    2020-Sep-02 09:53:45 Information: installationcheck: Target volume is ''

    2020-Sep-02 09:53:45 Information: installationcheck: Removed temporary directory /tmp/erainstall

    2020-Sep-02 09:53:45 Information: installationcheck: Output redirection terminated

    2020-Sep-02 09:53:45 Information: installationcheck: Moving installation log '/tmp/erainstall.log' to '/Users/superman/Library/Logs/Eset/RemoteAdministrator/EraAgentInstaller.log'

    2020-09-02 09:53:47.N Information: Installer: *******************************************

    2020-09-02 09:53:47.N Information: Installer: Initialized log file: /Users/superman/Library/Logs/Eset/RemoteAdministrator/EraAgentInstaller.log

    2020-09-02 09:53:47.N Information: Installer: Creating directories...

    2020-09-02 09:53:47.N Information: Installer: Created 'config' directory: /Library/Application Support/com.eset.remoteadministrator.agent/

    2020-09-02 09:53:47.N Information: Installer: Created 'data' directory: /Library/Application Support/com.eset.remoteadministrator.agent//

    2020-09-02 09:53:47.N Information: Installer: Created 'logs' directory: /Library/Application Support/com.eset.remoteadministrator.agent//Logs/

    2020-09-02 09:53:47.N Information: Installer: Created 'libs' directory: /Applications/ESET Remote Administrator Agent.app//Contents/MacOS/

    2020-09-02 09:53:47.N Information: Installer: Starting install sequence.

    2020-09-02 09:53:47.N Information: Installer: Checking installed version ...

    /tmp/PKInstallSandbox.GUNiqL/Scripts/com.eset.remoteadministrator.agent.aW2hkB/postinstall: line 555: /Applications/ESET Remote Administrator Agent.app//Contents/Helpers/CustomActions: Argument list too long

    2020-09-02 09:53:47.N Information: Installer: /tmp/PKInstallSandbox.GUNiqL/Scripts/com.eset.remoteadministrator.agent.aW2hkB/postinstall: 620: Error '126' occured while checking installed version

    2020-09-02 09:53:47.N Information: Installer: Performing installation rollback

     

    Any assistance is appreciated

    Thanks, Bill

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