JLKTechTeam

Description: Improvement to notification emails. Detail: Hello I am working for an MSP currently and we have just switched to ESET Cloud Administrator version of ESET Endpoint Security/Antivirus for Windows. We currently manage several clients individual ESET accounts and have the email of notifications routed to our email. Currently the email notifications are very Generic and mention nowhere what account the email is coming from. So we receive an email that a client's product is out of date or that a computer has not connected in some time. It only says that there is an issue and no mention of which client this is in regards to. Others mention a threat and give the name of the computer and sometimes the domain the computer is on however this does not help much if the computer is off the domain, My idea is to have each notification state the account name of which account the notification belongs to. Request: A change to the content of the notification emails so they explicitly say which account is associated with this message. This would make the ability to respond to issues much more smooth. Workarounds for this issue takes are time consuming and are costly to our clients.