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Linux-Is-Best

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Everything posted by Linux-Is-Best

  1. My tablet "magically" activated on its own. It had repeatedly provided the error "License cannot be used for this product." Even though the product was Eset Mobile Security (which you continue to insist I have). When connecting my device to my account (using my same e-mail for everything), it kept wrongfully associating to a trail. I kept being informed that this trial would expire in 2 days, even though I own a license. Now, for reasons unknown, it randomly decided to activate. lol I, myself, made no changes nor did anything differently. I do not understand why it kept associating with a trail, and I do not know what caused it to finally activate. But it is activated now, and I guess that is what matters.
  2. That is precisely what I am doing, and I get the error shown in my screenshot. I have obviously used the correct e-mail, else, it would not display in my account, and I have used my key and received this error.
  3. As previously pointed out earlier in this thread, my Android table seems to be now incorrectly associated with a new license titled, Eset Mobile Security - customized. It should NOT have generated a new trial license and instead should have been activated (associated) with my paid license.
  4. I had previously (repeatedly) asked this question earlier in my other thread (see link below), but received no answer. -- I have uninstalled and reinstalled the product; while it was previously activated, it refuses to do so now (see screenshot).
  5. I am going to assume these two are associated. Four (4) months of usage and suddenly "poof" Is this how it is going to be? Am I going to slowly watch everything associated with my original purchase degrade?!
  6. I am assuming my new issue is now associated with this. Four (4) months of usage and now "poof"
  7. I have been using the password manager for the past four (4) months. Today I was logged out, and when trying to log back in, it says I have no license on my account.
  8. To address the original issue. The technical support issue, before ESET was concerned about my license. You know, the whole original reason why I wanted help, but everyone ignored, and kept focusing on my license... That issue... The one where I was wondering why ESET Internet Security's Anti-Theft kept reporting as not optimized... That issue. The issue seems to be related to my phone enabling power save mode anytime my battery need charging (low battery). This seems to be what is triggering the notification, but it never told me this. I finally noticed that was the cause. Charing my phone makes the issue go away and it returns anytime my battery is low. It turns out it was that simple. It would have been helpful if I had been informed this and not left guessing why I was receiving the notice. I guess the only issue left is why can I no longer activate my tablet?!
  9. WTF?? I am trying to use my paid ESET Mobile Security license, which you claim I have. I entered the key for my Mobile Security into an Android tablet and it should active. It should not generate another trial. Is that how you business model works as a cash grab, where you downgrade my license, and when I try to use the one you claim I have, you generate trails occasionally for each device?
  10. Furthermore, you claim I have an ESET Mobile, but ever since you added it to my account (a few days ago), I cannot use it to activate my mobile device. You seem to have ignored that. 🙄
  11. None of my screenshots show I have paid far less. Even when checking with my credit card, I can confirm I paid around $60. The issue here is I bought ESET Internet Security, Google says I paid for ESET Internet Security, my bank (credit) statements reflect I bought ESET Internet Security. Only ESET seems to claim otherwise and they seem to do so, because their records seem to be wrong. They (ESET) can not even keep track of which devices I am using, how many devices, and even when trying to use the ESET Mobile they claim I have, it will not activate on a mobile device (my ESET Internet Security, did though prior).
  12. Since a ESET Mobile was added to my home account, ironically, I can no longer get my Android tablet to activate. 😂 ESET and I disagree on what license I have. I, know, I purchased ESET Internet Security and as you pointed out, so long as that key works (which it has), whatever is listed at ESET Home doesn't matter. I am getting my money's worth. Now, ironically, I am trying to active a mobile device and keep in mind, @Marcos(ESET employee) has been trying to argue I own a ESET Mobile license. And here I am trying to use that so-called license on a mobile device (Android tablet), and it **now** tells me I cannot use the license on this device. 🤯 I do not know if I should be angry, laugh, or cry. 🙄
  13. Make that 4 now (2 desktops, 1 tablet, and 1 phone). ESET still reports I am using only 1 device.
  14. I will no longer be entertaining the false belief that I need to defend myself. All I came here for was to seek basic technical support as a paying customer (which I am). The burden of proof now falls on ESET, as I have submitted more than enough to establish myself. In this thread, I proved I know more about what ESET sells than their own staff. How can they not know they sell ESET Internet Security through Google? How could they (ESET) not know you can buy it through their own app? At this very moment, I have three (3) devices running ESET Interner Security (same e-mail and account), but ESET reports I only have one (1). I have been trying to get some basic support at every turn, and instead, I have been attacked. The issue is on ESET's site, and this alone should prove it. They cannot even keep track of devices, let alone their licenses. I now have an "ESET Mobile Security - customized" license (WFT?). Unfortunately, I did not purchase a customized license, and nothing should be running on a "trial."
  15. I have been takin this to social media and sharing this on Reddit (Facebook too).
  16. I came here to address a technical support issue. I did not expect my license removed and given a lessor license in exchange. My paid license is still marked as "paid free." And you (yourself) have applied an additional lessor mobile license to my account that I did not purchase or need. If you can not give me a refund, you can honor my license, and if you do not honor my license, you can give me a refund. Anything less is the very definition of fraud. Google only processes the payment on your behalf. ESET collects the funds and processes the licenses, services, and products. I would ask that you make good.
  17. Google does not keep the money; you do (ESET). From the start, it seemed like ESET wanted to dismiss this under the rug. A few posts back, you, yourself, said ESET does not process paying for ESET Internet Security through Google, and I proved that to be wrong. I came looking only for some basic technical support, that's all. And for my troubles, now you want to take away my license?! Please give it back or give me a full refund. Google only processes the payment on ESET's behalf. It is ESET who is responsible for licensing. If I go to Google it will be to flag ESET for fraud.
  18. Not to hijack the thread, but since you changed my license, that does not seem to be the case. I am assuming an Android tablet counts as a mobile device still?!
  19. I think ESET is taking that stance as well. If memory serves me right, their website once supported Amazon Pay and Google Pay, but now it only offers payment by credit/debit card on their website. Surprisingly, you can also purchase ESET through the Amazon App Store (I just checked). I will make future purchases directly depending on how or if this is resolved.
  20. It is still possible to purchase it (ESET Internet Security) even today (Tuesday, March 29, 2022), as noticed in my previous post.
  21. Google may process the payment the same way your bank processes yours, but ESET is responsible for the sale, product, service, support, and licensing. I purchased an ESET Internet Security for five (5) devices and expected that. Therefore, I do not believe my expectation is unfounded or unreasonable. Currently, I still have the "paid free" license that has been there since my purchase, and I now have a Mobile Security 5 license (which you added) that I did not purchase, did not want, and do not need. I do not have five (5) mobile devices. Even if I were to "gift" some of it to family, I think the most I could use would be 4 (max). At the moment, my Linux device is protected and activated. And while you may no longer be developing or selling products for Linux, I consolidated to the multi-package because, at the time of my purchase, there were still references to it on your website and app. Indeed, I have (and am) using it right now on my computer. The virus databases are still updated. I assume once this current license expires, that will be that (game over). But until such time, I paid for it, and I intend to use it as advertised. 2 mobile phones 2 linux computers 1 tablet =5 devices in total. But I digress. Google may process the payment the same way your bank processes yours, but ESET is responsible for the sale, product, service, support, and licensing. Unless Google buys ESET (lord knows they seem to want to run everything - LOL).
  22. And this was my original purchase of ESET Internet Security. Please fix this license issue, since it is, your issue. OR please give me a full refund. I will be happy with either or.
  23. As for the license issue, I did indeed buy a copy of ESET Internet Security through Google. Since ESET changed my license (please change it back) to a mobile license, I can upgrade it to full Internet Security. Google would even prorates the difference.
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