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Posts posted by rcarjan
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I created a support ticket here: https://www.eset.com/int/support/contact/
I checked my spam / junk folder, but I have received nothing.
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I know that it's a weekend, I assumed customer support wouldn't work during these times. However I thought that when I submitted my issue on the website a support ticket would be created automatically and I would be sent a confirmation regarding this. I did not receive any email with any support ticket ID, which is why I opted to write here.
Thank you for the answer, I will wait a few more days to see if this gets resolved.
Regards,Radu
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Hello,
Yesterday I received three emails from eset stating that my email address, registration email and password have been changed for my my.eset.com account. I have tried emailing support, the chat, however I have not received any answer.
Is there any way I can recover my account (and by extension, my Eset Internet Security licence)? If needed, I can provide the original email with which I registered, the email to which the account was transferred, the licence key and anything else which might help / be needed.
Thank you in advance.
Regards,
Radu Liviu
My.eset.com account hijacked
in Web portals
Posted
Hello,
It appears that the support ticket was created, even though I did not receive a confirmation via email. The issue is resolved now. Thank you very much for the support.
Best regards,
Radu Liviu Carjan