rcarjan

Hello, It appears that the support ticket was created, even though I did not receive a confirmation via email. The issue is resolved now. Thank you very much for the support. Best regards, Radu Liviu Carjan

I created a support ticket here: https://www.eset.com/int/support/contact/ I checked my spam / junk folder, but I have received nothing.

I know that it's a weekend, I assumed customer support wouldn't work during these times. However I thought that when I submitted my issue on the website a support ticket would be created automatically and I would be sent a confirmation regarding this. I did not receive any email with any support ticket ID, which is why I opted to write here. Thank you for the answer, I will wait a few more days to see if this gets resolved. Regards, Radu

Hello, Yesterday I received three emails from eset stating that my email address, registration email and password have been changed for my my.eset.com account. I have tried emailing support, the chat, however I have not received any answer. Is there any way I can recover my account (and by extension, my Eset Internet Security licence)? If needed, I can provide the original email with which I registered, the email to which the account was transferred, the licence key and anything else which might help / be needed. Thank you in advance. Regards, Radu Liviu