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emilota

ESET Staff
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Everything posted by emilota

  1. Hello @shicomm, if this issue lasts more than 24 hours, it could be caused by desynchronization between licensing backend systems. Could you please send me more details to private message (i.e.: public license key)?
  2. Alternatively, try to refresh EBA by Ctrl+F5 or delete your browser cookies and run EBA again.
  3. Hello @peters, We are aware of issue with device name synchronization and have this on our radar. Unfortunately, ESET BUSINESS ACCOUNT is in maintenance state and no new features shall be introduced into production (more about EOL can be found here). But I am happy to inform you, that we are already working on a next-gen product, that will have all important features of EBA and some additional enhancements. The feature that you suggested is something that we consider in this new license management tool.
  4. Hello @tbsky, apologize my late response, I am gonna forward your request to Sales representatives. Please send me your name, email and company name to the PM.
  5. Unfortunately, there is no parameter indicating companies on the top of take parameter, however I take this to product team for consideration.
  6. Hello @txfz, try to use https://help.eset.com/ema/2/api/en-US/children.html or https://help.eset.com/ema/2/api/en-US/descendants.html.
  7. Hello @tbsky, 3 years licenses are available, however pricing policy and specifics (e.g., margin, discounts) might differ per region. Regarding the MSP program and benefits, find more details here or reach out to your local ESET distributor.
  8. Hello @ChrisAt, the token should expire in 1 hour after which you should be able to register EBA account again using the same e-mail address. If this does not work, please send me your email address to the chat so we will look into it.
  9. Hello @Kalyn Rana, neither ESET MSP Administrator nor ESET PROTECT Cloud allow online payments / adding cards. I recommend you to reach out to your ESET Sales representative or ESET Customer Care to help you with this case.
  10. Hello @Marek Zahumensky, EBA does not have feature like EPC. EBA provides basic device management whereas EPC is ready for advanced device management. There are two workarounds: Reinstall ESET product on affected endpoints (using client tasks in EPC). The Seat Name in EBA will be updated automatically by new hostname afterwards. Rename the given seat name manually to a correct name in EBA (Activated Devices > select device > Change Seat Name) If this does not meet your needs, I recommend you to report your request to ESET Customer Care and responsible team will take care.
  11. Hello @mikechan, let me ask you silly question: Did you activate your endpoint by ESET Business Account or by serial key? If serial key, did you reactivate the endpoint by the new one?
  12. @Mauricio Osorio, ESET PROTECT Complete On Premise allows you to use on-premise ESET PROTECT security management console, but does not allow you to activate and use ESET Cloud Office Security. ESET PROTECT Complete allows you to use ESET PROTECT as well as ESET PROTECT Cloud security management consoles and activate and use ESET Cloud Office Security. So, if your customer buys ESET PROTECT Complete On Premise, he / she can't activate and use ESET Cloud Office Security. He / She can either upgrade ESET PROTECT Complete On Premise to ESET PROTECT Complete or buy single ESET Cloud Office Security license in addition to ESET PROTECT Cloud On Premise.
  13. Hello @Lockbits, In EPC, you can use the Rename Computers task to rename computers to FQDN. In EBA, you can change the seat name but not the device name (name of the device as viewed by the installed operating system). Device name is not FQDN. Could you please explain, why it is important for you to have FQDN in EBA as well as update of FQDN? Greetings.
  14. @RedDragon, sure, please report your issue to ESET Customer Care.
  15. Hello @RedDragon, did you address your issue to your local ESET partner?
  16. Hello @INVA, verification emails are sent by EBA only when license email does not match EBA account email. If this is your case and system does not associate licenses with your account then it might intent a bug on EBA side. Let me ask you to contact our Support team via ESET Customer Care.
  17. Hello @Mike_Kintaru, if you lost access to your e-mail, there is only one option to get back to your EBA account - change the e-mail and send back-up codes to your new e-mail. This can't be achieved without contacting ESET Customer Care, so please reach out to https://www.eset.com/int/support/contact/.
  18. Just the side note: If you change the ordered quantity during the month, the seat days will change accordingly Ordered seats are billed every day at 00:30 CET, so you can make changes to your licenses/seats without impact on billing every day until 00:30 CET
  19. Hello @Ryan O, Just the additional info - you can migrate licenses from ELA to EBA while at the same time you can decide whether your devices should be intact or deactivated. Find step-by-step guideline here. I just would like to make sure about one thing - by "(500) current licenses" - do you mean 500 seats/units or 500 individual licenses (license owners)? If the second is your case, than the migration of all 500 licenses could be little tricky, because: you need to process the migration manually 500 times by which you need to know and enter 500 license passwords if the license you would like to migrate will be not registered to the same email which you will use for EBA account then this license will need to be verified by license owner (system sends email to license owner to verify that his/her license will be managed by other EBA account). If all your licenses are registered to 500 different email addresses, then you need to process this 500 times. Let me please know, if this is your case or if you have more questions.
  20. Hello @kapela86, we have this improvement on our radar with lower priority. Could you please specify how critical is this functionality for you / how this functionality will help you?
  21. We will test this internally and fix it certainly. I appreciate your input. Could you please give us more details about your Chrome browsers setup? What version do you use? Do you use any ad-blockers, plugins, etc? Let me please know via message.
  22. Hello @Nono, this seems to be frontend issue maybe concerned with CAPTCHA plugin. Please, try new registration by reloading EBA registration page without cookies (Ctrl+F5) / other web browser. If the issue will persist, please reach out ESET Customer Care.
  23. Hi @WebGreg, column with last connection IP is available in both ESET PROTECT and ESET PROTECT Cloud security management consoles (Computers section, Computer detail, Computer preview, etc.). Do you use EP/EPC? Does it make sense for you to duplicate this functionality also to ESET Business Account?
  24. Hi @WebGreg, column with last connection IP is available in both ESET PROTECT and ESET PROTECT Cloud security management consoles (Computers section, Computer detail, Computer preview, etc.). Do you use EP/EPC? Does it make sense for you to duplicate this functionality also to ESET Business Account?
  25. Hello @Frederik Schiller, please could you explain more details ? Do you use ESET PROTECT management console or ESET PROTECT Cloud? How did you deploy ESET products to your endpoints? Do you access EMA via API or portal? Did you notice this issue on specific company or on all companies? Please, send me name of your company in private message to investigate your issue further. I expect it could be caused by desynchronization between our backend systems but I would like to uncover also the root cause. In general, I recommend you to solve this kind of issues via ESET Customer Care. Greetings.
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