NewbyUser

Been using Eset for quite awhile, but I don't recall using any stand alone cleaners, I may have used the Online scanner once or twice. Like itman said I found that it's supposedly tied to ESSP, but since joining Insiders the last few months is the first time I've used this product, I've always used EIS previously.

Time;Hash;File;Size;Category;Reason;Sent to;User 10/19/2021 2:33:43 PM;85526304911214D45C1A7170A7A61498261342D2;C:\Users\XXX\Downloads\2fb56207-480d-4983-849c-bc5d98f7ee0e.tmp;18874368;Executable;Automatic;LiveGuard;XXXXXXXXX-XXX Log entry for said file upload

Just tried again the same way and this time it waited until the download was complete.

yes

That was all I was downloading was the latest essp. Best I can think is it uploaded the stub from the beginning of the download.

Was this file removed? Seems Autotuns can't find it.

And in that context, using HIPS adds to protection, as does OSA in your case. I'd say you're safe, with all the precautions you take and knowledge you have, I highly doubt any malware would do much damage before you realized it,

But the chance of an average user encountering a true 0 day is almost negligible, particularly from web surfing. Much more likely a business user would encounter one through email or shared documents.

https://help.eset.com/essp/15/en-US/idh_config_liveguard.html

No, @Marcos is saying it appears to be a network issue. You need to determine if it's an issue related to a specific app, which would be addressed by a firewall rule, if it's an issue with a particular protocol, or if it's related to something else and Eset filtering isn't the cause and doesn't affect the issue at all. The easiest way to accomplish that is disable Eset network filtering briefly. If the problem still exists it's not related to Eset.

Only Moderators/Employees can move threads. Hopefully @Marcos will be along soon.

Then try Smart Security possibly, they are the same installer. Or try an older version and then an in product update. https://support.eset.com/en/kb2885-download-and-install-eset-offline-or-install-older-versions-of-eset-products?ref=esf

https://support.eset.com/en/kb3415-enable-pre-release-updates-in-eset-windows-home-products

Has there been a previous installation of Eset on this computer? Download the uninstall tool and use in safe mode. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

This really isn't all that complicated of an issue and wouldn't take much effort to resolve, but the continued hesitancy of Eset staff at resolving it is beginning to make me wonder about the focus and ethics of the company. The issue has been explained legally, ethically and now from a customer use perspective, it's frankly appalling it takes so much effort to get problems resolved or even acknowledged with this company. It's ludicrous.

Haven't seen this either. Very odd.

Just because your legal team can “confidently say you’re not violating law” doesn’t mean you’re not lol. If that’s the case you need better lawyers that actually paid attention in law school and learned the Types of Consent. You’re currently implementing a type of informed consent. Which is NOT in compliance with current CA law in the US. As I explained you need affirmative consent. Or a check box explicitly consenting to auto renewal PRIOR to purchase. See bellow advice from a reputable business attorney in CA advising clients how to comply with current CA law. Or keep thinking you’re compliant, it doesn’t matter to me.

Check your notifications. They indicate messages.

It does seem to me you’re not in compliance with CA law. CA SB340, which is now part of California Business & Professions Code §17600,, which requires an affirmative consent to auto renewal prior to or at the time of purchase. Yes you do allow cancellation AFTER purchase but there is not option to disable it at or before purchase.

The old “we’ve been doing it this way for years” reply lol. Longevity doesn’t imply legality. You may be doing it legally in CA, but you’re brushing right against the law. The likely reason you don’t face legal issues is basically it’s literally not worth the cost. It costs money to file lawsuits and it’s not worth the battle over a $70 product. As for the “forced” concept, it’s not that difficult to understand. Can you purchase the product WITHOUT autorenew enabled? In other words is there a way to make a one time purchase? Can autorenew be disabled BEFORE purchase? No. Therefore the autorenew is in fact “forced”. Just because you call it “autopay” doesn’t change the fact that it’s an autorenew.

Ok, so try it the hard way, do the upgrade to Internet security and then upgrade that to smart security. It prorates the prices just as it did it for the NOD to internet security upgrade. Outside that wait for an actual Eset employee to pop in the thread or email support.

Within the product on the main splash screen click on Help and Support, then Change Product. See if that way works. https://support.eset.com/en/kb6584-change-your-eset-windows-home-product#after