Hello!
I write poorly in English, with a translator)
Please help with the question that has been killing me for a week now. I have in the management of Server ESMC, the data:
ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), version 7.0 (7.0.429.0)
DB Name: ERA_DB
Database Version: Microsoft SQL Server 2017 (RTM) Standard Edition (64-bit) 14.0.1000.169
Database Size: 18853 MB
Installed antivirus clients on 1700 computers. EEA client version 7.1.2045.5, agent - 7.0.577.0
When installing this client, recently an error occurs, after restarting the PC - (2020-05-14 10:32:37 Warning: CEssConnectorModule [Thread 4c8]: Set policy request to product was successfull
2020-05-14 10:32:37 Error: CEssConnectorModule [Thread 4c8]: Message task was canceled because maximum retry count was reached, message was: EssRequest
2020-05-14 10:32:37 Error: CEssConnectorModule [Thread 4c8]: CNodcommChannel: Send request failed with 14, Command failed - Make sure that Agent runs with Administrator privileges), on all new computers. It doesn’t matter how the installation happens, manually or through Windows GPO. If I install a version slightly higher than EEA, for example 7.1.2064.0, there is no error, even if I leave agent version 7.0.577.0. Technical support for eset already says this sounds like a bug. Prior to this problem, I turned off and on the ESMC service on the server, did a comprehensive installer antivirus + agent, rebooted, but the problem remained. What could be? There is also a repository on Linux, on a separate server, and a database, on another server. The server once migrated twice when upgrading the ESMC version.