Hi,
Thanks for the note. I spent over 3 hours on this trying to get the logs. Setting the logging level caused ESET to hang most of the time unless I reboot and do it as the first action - hit and miss at best. Clearing the log level was the same. Running the log collector never completed - it hung trying to obtain the eset product configuration. In all I've lost nearly a days work on this issue, never mind the slowness all last week.
In the end, and actually in an attempt to get any logs to you, I've un-installed eset (in safe mode while risking my defined nic's !!) because the uninstaller also crashed. Of course I can't then collect the logs after the removal, but lets face it I was getting nowhere at all.
So now I have Windows Defender and an extremely fast machine, fans have stopped trying to blow 90 litres of air per second too.
It will be some time, if ever, that I try eset again. Most likely I'll cancel my license. I have used eset for over 10 years happily, but I'm afraid releasing software that acts like a DoS attack just isn't on - sorry (ok, I'm overplaying it, but killing my machine stops me working & that's DoS in principal).
Thanks for your suggestion and offer to help though - just couldn't get there in the end & I don't have time to spend solving other peoples s/w issues - I have my own to write.
Thanks