Hi, Thanks for the note. I spent over 3 hours on this trying to get the logs. Setting the logging level caused ESET to hang most of the time unless I reboot and do it as the first action - hit and miss at best. Clearing the log level was the same. Running the log collector never completed - it hung trying to obtain the eset product configuration. In all I've lost nearly a days work on this issue, never mind the slowness all last week. In the end, and actually in an attempt to get any logs to you, I've un-installed eset (in safe mode while risking my defined nic's !!) because the uninstaller also crashed. Of course I can't then collect the logs after the removal, but lets face it I was getting nowhere at all. So now I have Windows Defender and an extremely fast machine, fans have stopped trying to blow 90 litres of air per second too. It will be some time, if ever, that I try eset again. Most likely I'll cancel my license. I have used eset for over 10 years happily, but I'm afraid releasing software that acts like a DoS attack just isn't on - sorry (ok, I'm overplaying it, but killing my machine stops me working & that's DoS in principal). Thanks for your suggestion and offer to help though - just couldn't get there in the end & I don't have time to spend solving other peoples s/w issues - I have my own to write. Thanks
In the last week or so ESET has started consuming much more CPU than normal. It's rated "very high" in task manager and uses ~15% of CPU all the time - even when I'm doing nothing more than writing an email in Outlook. I say outlook, but after a reboot 30 minutes ago outlook still hasn't started & it's stuck on the eset plugin. My machine is less than a year old Xeon, CPU up to 4Ghz, SSD disks and 32Gb ram - basically it's quick enough and shouldn't be eaten by ESet like this. Eset is the only task that's running hot on my machine - I've rebooted it numerous times to try and deal with eset. I've re-installed eset too with no effect. Eset has the cpu running flat out too. I can't open explorer.exe. Can't reach system properties. At times the windows key simply stops working. Sometimes eset does calm down to ~5% CPU and then my desktop re-draws a number of times and I can work again. As soon as I open a document eset jumps back to 15% cpu and the desktop is unresponsive - even the keyboard went this morning in Excel. There are some web sites that when accessed eset jumps in, doesn't open the banking protection, but hangs chrome completely (my bank - not some tin pot site). Basically I can barely work on the machine. Before I cancel my contract and remove eset for good can anyone help me out, or is there a fix/update coming that will deal with this?