Stan Lee Jr.

As suggested we have restarted ERA Agent by logging individually in different hosts, this worked well in case of Virus signature database update as the Product Activation client task has been executed well and the Issue got resolved. But this not the same case when we have initiated Product activation client task for the hosts which had last connected more than one month time span were gathered and have individually restarted ERA Agent services by logging into different hosts. After initiating wake up call, Product activation client task has been pushed. I See there is no change in the last connection time for these hosts even after agent services are restarted. And in the client Task i see these hosts under planned with no status(started/Successful/Failed) since last seven days. I could not able to find what is the root cause of these hosts why they are not getting connected since long time, I have initiated Product activation client task in particular as I have seen product activation was failed in the task history of hosts triggered in common.

As far as the product is Concerned I See ESET Server Security v4.5.9.0 installed in the Linux Servers. No we don't See any ESET File Security product in those Severs. No we haven't been upgraded to ESET Security Management Console yet, But we currently are using ESET RA- ESET Remote Administrator (Server), Version 6.5 (6.5.417.0) ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0)

I see these alerts being triggered frequently in ERA referring to Linux servers. Considering last connected time of host and current status of hosts. As part of daily operations we use to implement client tasks for the hosts which are being triggered. Found the update task to fail with reason to be “Failed to start the task”. In process of finding the root cause of this alerts we have found one thing in common i.e., Dynamic Product activation to be Failed. I believe this might be the reason for Product is not connected to ERA agent.Is it Correct? I think as far as the issue is concerned we need have clear idea of below mentioned: The current status of host needs to be known. Need to verify that ESET product is actually running on those devices? Getting more info through Agents Trace logs from the affected devices only if found reachable. If we think Product activation solves the purpose. I need a clarification for below – After the product activation task is done –Is it required to reboot the Host to complete Activation process?? If this is the case the hosts for which we are facing the current issue are found reboot to be disabled. What is the thing we can do to complete activation process?? And one last question is it required again to run client task(Module update) towards the hosts whose product activation is done??