Can’t log in to the Eset customer portal (login.eset.com). Portal’s not recognizing my password. Tried resetting the password (even though it hasn’t changed), but you’re not sending it. Should have received about a dozen password emails from you but your web portal appears to be dead. No issue with any spam filters, I own the domain.
Tried the “Contact” URL at the bottom of the password reset web page. That gets me this certificate error from Chrome:
“Your connection is not private
Attackers might be trying to steal your information from backend-androidappwatch.eset.com (for example, passwords, messages, or credit cards). Learn more
Firefox reports the same certificate error:
“Warning: Potential Security Risk Ahead
Firefox detected a potential security threat and did not continue to backend-androidappwatch.eset.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.
Unable to communicate securely with peer: requested domain name does not match the server’s certificate.
HTTP Strict Transport Security: false
HTTP Public Key Pinning: false”
I’m paying for support. Your customer support web portal is broken. Your contact web page may have been compromised and is also broken. Your support team is unreachable. Has the Eset web server on which we’re getting login and security certificate errors, that also contain our credit card and personal details, been compromised?
Give me access to my account records and provide the support I’m paying you for.