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MichalJ

ESET Staff
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Everything posted by MichalJ

  1. @Society Thank you for your feedback. We are already tracking the improvement for such functionality, so I have added your "vote" to it. Just out of curiosity, how frequently are you generating reports? Don´t you use the e-mail delivery method, or on-demand download of the report output using web-console? Or you more have some scheduled regular tasks, that are placed into the (currently) default directory?
  2. @AStevens.SHG I do agree with the need for nested conditions. We have it tracked as a backlog request, but as it requires a bit bigger changes it was not put "high enough". But it was evaluated in the past, so I will link your request to that post, and increase the priority a bit.
  3. @pps No, this is not possible. However we have previously requested a "settings audit" that would show which setting was set by whom, and when (auditing of setting changes). Despite using a one password by all, you will always know, who did the change, as it would be logged. As of, this is not done, but we have it in the backlog. Currently, password is not a "list" but instead a conventional setting. Also, you can prevent you users to adjusting the local settings, by the means of sending them via the policy.
  4. @AStevens.SHG Understood. You can currently use "is one of" instead of multiple "AND" conditions in the upcoming ESMC. We anticipate the release next month (although, it might be a subject of a change eventually). @pps I have understood your request in the way, that you want to be able to better see who paused which protection after authenticating using the username / password. Having multiple passwords is a workaround, proper solution would be to track the user, who paused / disables the protection. Is this assumption correct?
  5. @AStevens.SHG This functionality is implemented in the upcoming ESMC V7.
  6. Hello @AStevens.SHG I have discussed this with our FW developers. We are planning to add the environment variables for firewall in upcoming months. User variables are supported as of version 6.5, so for example should work: %USERprofile%\AppDataRoaming\Psiphon3* %AppData%\Psiphon3*
  7. @AStevens.SHG Thank you for your feedback. Point 1 - we will track improvement for that. Basically, you want to export just a sub-section of the policy / configuration. Would a functionality to "print" out policy settings in some readable format (pdf / docx / txt) work for you (such improvement is already tracked). Point 2 - there are many changes coming in the ESMC V7. First, it will be possible to request full logs for diagnostic purposes for individual computers. It will be also possible for example to create a report / dashboard, where the data from the "filtered websites log" will be present. So I believe, this should be mostly addressed in the upcoming version. Point 3 - we will track improvement for that.
  8. Hello. The "user variables" are currently used in two areas (closest to your latest paragraph): - policies for webcontrol & device control, where you can basically sync users from the AD, and then use their SID for the user condition evaluation in the particular webcontol or device control rule. - iOS MDM policies, where you can configure user variables, like mail account details, into the device profile. In general, our policies are "device centric", however, some of the features do work with the "logged in user" context, so feature behaves differently when a specific user is logged in. Your first request - to include last logged in user is being tracked already. For some of the functionalities it should be available, for some it is not yet, as the user context is not always provided. User variables in for example application paths, in the way as you have requested are being considered, I will have to check with the Endpoint team about what is the status of those desired changes.
  9. I have checked this with the developers, and we are going to change the behavior in V7. If you select "only computers", all of the computers under "DN" will be synced, not only direct parent ones. So it should behave according to your expectations. With regards to the "users", what is the usecase for you? For what do you use the? Do you manually create linking between users & devices, or use the user variables in policies for Endpoint or MDM?
  10. @AStevens.SHG Hello, Concerning the more options in the reports, some of the changes are going to be introduced, but not all of them. However, we are planning a bigger redesign for the future version, which might make it simpler. Other requests are tracked in the feature backlog (authentication screen changes, AD sync changes, and export of data from "computers screen") and I believe that some of them will be done in the future versions (not in the 7.0, but into the future releases). I can´t comment now about details, as we are still scoping, and setting up the road-map plans. But your votes will be added to already tracked backlog items.
  11. Hello, thank you for the feedback. I have positive news for you - we are continuously improving the ways how reports are built & are adding further filtering options in the soon to be released version. So the filter by action is added in the upcoming version & you are also able to filter out some entries from the "installed applications" report, by choosing condition "is not one of" (screenshots attached).
  12. @SandipThanki Thank you for your feedback. I would however kindly ask you to continue in the form of "reported problem" & "expected solution", as understanding of your "feature requests" might differ, and I would like to prevent the state, when we do implement something, that would not achieve the intentions behind it. So, can you please provide more details, about which problems are you willing to solve with the proposed solutions? Thank you.
  13. @fchelp what do you mean “identical”? Identical serial numbers? SMBios IDs, or just the same hw configuration?
  14. @ewong have you tried a filter "static group" not equal "unknown" ? That should achieve what you are searching for.
  15. @kingoftheworld & @Tim Jones- in general, we believe this won´t be needed with the upcoming release, where we are introducing a new feature, that should automatically identify duplicated entries, based on their hardware, and let you resolve (reset) the agent UUID from there. You would be able even to pre-configure the desired behavior (so when a default image is deployed, it will automatically get a new UUID). Do you have any other usecase for this behavior?
  16. @katycomputersystems Thank you for the feedback. We are already tracking improvement for that, it was requested by several MSPs in the past, who are using different tools for having access to the machine, but also by some customers, doing the same.
  17. @katycomputersystems Thank you for the feedback. It gives us an interesting point of view, towards the potential of the future. We are conducting a regular customer research, when we do talk personally with various types of users (MSPs are among them, as they are more commonly the ones, that are operating ERA). Would you be willing to participate? We can discuss more details, in order how to make the product better for you, and also to learn a bit more about your daily agenda, etc. If yes, please send me a private message, I will also invite colleagues responsible for our MSP offering.
  18. @SysEPr It´s based on the way, how the AV remover is integrated (also, what is the usage allowed by the 3rd party vendor, that ships us the library). We can´t run a "silent scan", and report the outputs. We can juts execute the "cleaner", but not in a silent way. I will discuss this with the teams, whether it would be possible to adopt it for this purpose.
  19. @SysEPr It is already integrated in the ERA agent. You can run a task "software uninstall" where you can choose the option to use the AV Remover, to clean "supported applications".
  20. @katycomputersystems Thank you, for the additional feedback. We will investigate the Windows Update issue. It´s basically affecting the data, that is reported to reports "installed applications" which is in the "computer details / installed software" and in the respective reports. Basically after that, it will start reporting all apps, installed / registered on the OS (Windows, Mac, Mobile). You can then work on preparing a "dynamic group", that will list all computers with a specific vendor name in there (there will be a great improvement coming in the V7, where when you will choose conditions (like application vendor), it will show you all of the values in the DB, which will make it simpler to achieve this to a limited extend). Also, the V7 will allow you to filter computers, without ESET Security installed, directly in the "computers" pane. As I have said, we will track the improvement, but we will have to discuss internally, about how to do it. We would like to give you the option to use "tags" and then filter out tasks with a selected tag (like "favorite"). Understood. I will also track improvement for explicit warning, that when you change the policy product, your entries will be lost (I agree, that it might be annoying). Thanks for clarification.
  21. @LCS I agree, I like the idea by myself too. We will discuss this internally, whether there is a viable solution to find it. It will simplify the migration to ESET, which is our common interest.
  22. @katycomputersystems Thank you for your feedback. I just assume, that you are an MSP, or a re-seller, that manages multiple customers from the same ERA. Is that correct? Concerning your requests: This was already responded by Marcos. AFAIK, we are doing some changes in the V7, that will shorten the interval between how often agent queries OS for the OS update status. Therefore, it should not report "outdated" when the system was updated already. Btw, do you update using ERA, or you update using another method? Eventually, if this does not disappear after the upgrade to V7, we will suggest opening a customer care ticket, with agent trace logs from the period when you have attempted the update, for our analysis. Also, what version of ERA Agent do you use? Also, is the feature for reporting OS not up to date enabled in Endpoint Security? How is this set? Security Product column refers only to a "ESET" product. We can´t determine, whether the application installed is a security product or not. Also, as this is rapidly changing, it might be difficult to update it regularly. The best would be to either create a dynamic group, focusing on specific vendors, or create a report of "all installed apps" and then manually searching for a specific app / vendor. We will track improvement request for that, but this might be a bit more difficult to make. We are already tracking improvement request for this. Can you elaborate more please? Do you mean export policy from ERA in XML format, so you can edit it, and then import back? Or? As of now, policies are exported in a proprietary format, used only by ERA, and this format is not XML. We will note this. ScreenConnect is owned by ConnectWise. Do you use any other ConnectWise applications? I will share this request with my colleague, who handles various integration plugins, to analyze, whether something like that will be possible.
  23. Hello, we will be rolling out this change by the means of a module update in the upcoming weeks.
  24. @Florian87 Can you please elaborate more? What is the use-case you want to achieve? Would you like to use ESET ecosystem to also roll-out other, 3rd party applications, or are you just talking about the the way ESET installers are handled?
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