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MichalJ

ESET Staff
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Everything posted by MichalJ

  1. When you remove the "offline computers", is the checkbox "deactivate license" checked? As licensing is evaluated on the cloud licensing servers, you need to make sure, that checkbox for license removal is set. Also, you will have to click "synchronize licenses" in the license screen, to update the listing, as by default it refreshes every 24 hours.
  2. Computer description is not collected by ESMC agent. It´s "server only" field, and the only way how to populate it, is either manually, or via synchronization with active directory, by the use of "custom attributes".
  3. With regards to the number 7, this functionality will be available in the next release. You will have an option to download the generated report output directly from the dashboard. What is also possible in current version is, that when you drill down, apply filters, you can click "generate and download", to get the data exported in CSV format.
  4. For number 1, maybe @MartinK might be able to shed some light. I can confirm that the "is one of" and "is not one of" is working for me OK. Point in 6 is related to the fact, that the underlying data is not correlated with computer information. However I do agree, it would be a good idea to have it somehow interconnected, so I will report an improvement request for that. However, you can apply a filter on "dynamic group" so if you have a DG set on particular criteria, you can also filter the report (for example windows XP DG).
  5. Hello, I will try to give you some advice: Your fist case, should be done in a way that you use "nested dynamic groups". First one will do "Machine is not Windows XP" where I would recommend solution when you first filter out Windows XP machines: Then you will filter out the ones that do not have the right version: You can run a task on a list of computers differently: Select them in the computers table, choose each entry, and then click in the footer button "actions" and run task From the task wizard, when you specify a trigger, you can inside specify either "add groups" or "add computers". When you click "add computers" you can choose whatever computer you like. When you are in the "client tasks" section, and you expand the entry of the task, grey lines are for triggers. If you click on the "trigger entry" it shows you "delete". Afterwards the console asks you whether you want to delete a trigger. In client tasks section. It will install over, perform the upgrade of the computer. However, if you have already Agent installed, the most convenient way is to use software install task.
  6. There are multiple options how to remove the devices: Delete not connecting computers task Static group synchronization task, with correct setting for computer extinction handling Manually (will take some time, as this is a resource heavy operation).
  7. Hello @bbahes I have added your request to our improvement backlog. It´s out of scope for the future version though, as scope of that one is already closed.
  8. Hello @Haresh2015 Thank you for reporting. We have such request already in our backlog, however it was not yet planned for future releases due to other priorities. But it has been requested already in the past.
  9. Hello @Pinni3. To get to your points: For that purpose, we allow nested dynamic groups. Meaning you have your 30 static ones, each one of them could have nested dynamic groups. Our you want to set it in a way, that you for example put the DG under "all" but then say that it needs to be only in the following static groups. Challenge is, that DG is evaluated on the Agent side, and Agent does not always know, in which SG it belongs to (if you move a client, it will need to recalculate all policy assignments for example). Therefore the nested concept. We are already tracking improvement for that (Internal reference - IDEA-1100) We are working on better auditing changes, to track who / what / when / how was done. (internal reference - IDEA-1371 I am not completely sure what´s the problem here. Purpose of ERA proxy was just to aggregate the data, but at the end it was sent to ERA server, so the amount of DATA sent is not increased when Proxy was deprecated. Just the ESMC server handles more connections directly, due to a changed replication protocol. Also, AFAIK we have bigger installations than 10k on MySQL. Maybe @MartinK can provide some more information on this.
  10. Hello @pps You get IP addresses only from computers that have agents deployed, as it’s the agent who is responsible. What you can do, is to install rogue detection sensor, which could help you to add machines which are alive. Also, to double-check, can you please provide details about how you added that machines in Lost And Found group?
  11. @noorigin Hello, we are tracking it as an improvement request. Thank you for your feedback.
  12. Hello @dmartos - Lloged in user is available in the computer details. We are also tracking an improvement to populate / show the entry in the computers table.
  13. @bbahes Upon renewal (if the renewal was done within the expiration period), it should update the license status automatically. Do you change also the license key during renewal, or just extend the expiration of the same license (did the license key change)? If not, it indicates a problem in either your setup / our licensing functionality, and should be looked at from the technical support perspective. @SysEPr With regards to the live installer - noted, our devs confirms that, but it might happen that this won´t be done (as it´s really a niche scenario). With regards to the focus on 2FA, I will let it report to our devs, so it´s reported. I do agree and fully support it.
  14. @SysEPr Thank you for your feedback: With regards to the first case, we will investigate this behavior. It looks to me more like a bug in the implementation. We will check this internally. We are planning to introduce more advanced IFTTT (If this then that) logic, into ESMC, however it will not happen in ESMC 7.1 for sure. But it´s on the roadmap for the future versions, that will allow you to achieve better automation, and such advanced conditions.
  15. @Sam Fonteno Thank you for reporting. This is already in our backlog. However the task itself is quite expensive, due to the current logic of how policies are merged and how the resulting configuration is applied. However, we are aiming to get it resolved eventually, however I can´t as of comment on a time-frame for it.
  16. AFAIK it should be, as the RMM interface is untouched. You might not be able to configure all of the settings via your current plugin, but the same functionality should work OK.
  17. @SysEPr Thank you for pointing this out. I have created a development task for both adding this one specific problem, but also having those problems in an update-able fashion, meaning we would be able to dynamically update those capabilities when a new client with a new error is being released.
  18. Hello @Justin No, it does not have application control features. Whoever gave you the information, was not correct. Although, it´s one of the topics we have in mind for the future versions, no specific plans have been made as of now.
  19. @tbsky We are not planning to add mariaDB support. Due to our journey to the cloud and also multi-platform compatibility, we will most likely work on the support of MySQL 8 for next major release of ESMC
  20. @ludolf I have reported those requirements to the EP development team, as they are EP related. ESMC just visualizes policy controls, made for Endpoint. But it´s OK, that you have reported it here, as ESMC s the primary interface for controlling Endpoints.
  21. @bbahes We are working on redesigning server tasks a bit, so I have expanded the request to include also the "last execution" column in the corresponding window.
  22. @sindbad We are already tracking improvements to be able to generate reports based on the license usage (used license). I will extend it with your request.
  23. @ewong With regards to the task progress. This is a tricky thing to make, as the communication is asynchronous. Meaning that agent only checks in on set intervals. Tasks usually do not last that long. For the Component Upgrade task, we have an improvement tracked, to be able to show some progress, until the server / webconsole is updated (it´s tricky, as the webconsole is not running during the upgrade). With regards to the debug log information, it would be a nice improvement. It´s possible to enable diagnostics / request log collector, but it´s not automatic, as the logs are quite large, and might influence DB performance if not used carefully. I will note your feedback to the improvement with regards to better error reporting.
  24. @katycomputersystems Functionality to change the group in the computer details is coming back. It was accidentally removed during the redesign. @Zen11t We have a project/ feature tracked to globally control all of the interactive windows for the future. I will add your comment to there.
  25. @andy_s What´s the reason for you to run weekly scans? Are users able to temper protection settings (pause protection)? As in case a computer has been properly scanned after installation, having just the real time protection enabled should be sufficient. (first scan verifies, whether there is no persistent malware present after install. As even in case when definitions are update that cover something not covered before, it will be detected on execution by the resident protection. If you run the scans only for the sake of shutting down the computers, you can easily replace it with the run command to initiate a delayed shutdown, so you get the result. Maybe, are you seeing any detection reported by those weekly scans? Besides potentially unwanted / unsafe applications? With regards to your last question, I am not sure, but AFAIK this might not be possible by default (will ask respective colleagues).
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