just my 2 cents on this
First off I like ESET better than all the other A\V products I have used before and will continue to use them. So please take this as constructive criticism. Usually when talking to someone the problem is answered or dealt with excellently.....But my only complaint would be...
I have needed to call ESET I believe 4 times to get some questions answered and immediately received a message that someone would call me within 1 business day. They did not. Ever.
It has always required multiple calls to get someone to respond. As a network admin I need answers