just my 2 cents on this
First off I like ESET better than all the other A\V products I have used before and will continue to use them. So please take this as constructive criticism. Usually when talking to someone the problem is answered or dealt with excellently.....But my only complaint would be...
I have needed to call ESET I believe 4 times to get some questions answered and immediately received a message that someone would call me within 1 business day. They did not. Ever.
It has always required multiple calls to get someone to respond. As a network admin I need answers to my questions asap since my customers are asking me for answers. In this last instance I waited over 48 hours for a response and when I didn't receive one I actually sent another message to either respond or refund. They responded within minutes. Why couldn't they do that in the first place? I dont like doing that but when I have the owner of the company standing beside me and asking me why I can't move ahead I am not going to take the blame for that delay. Most of my customers want instant answers and immediate gratification and they are the type of people who pay big bucks for it
I wish I had the time to browse the forums more and get the answers I need but I am a freelance Network Admin so I am in multiple companies daily and don't have the time. It is more productive for me to call customer support and ask the question and get the answers right away i just wish they could respond more effectively.
not trying to offend but that's just what i see