[can not communicate with kernel]

I could not get it into safe mode. Ended up having Tech Support remote in to do that and fix the problem. Hopefully.

 

Thanks everyone for your help!

 

Kristi

[can not communicate with kernel]

Hmm I am pretty sure I used the control panel programs section to uninstall.

 

Before I saw your reply I continued the uninstall with ignores, there were other files and rebooted machine.

Then tried to re-install it.

 

No Go. Still thinks it is installed.

 

I don't have the directories and files it was looking to delete.

 

Not seeing your reply, I sent a tech request via email to support.

Is that the same place as this?

 

Should I continue here or wait til they get back to me.

Thanks so much for your help!

 

Kristi

[can not communicate with kernel]

This morning I got an error “can not communicate with kernel” after my system rebooted with a windows update over night.

 

I looked on you site for what to do and it says, manually uninstall the software.

 

I did that but now I get “Could not delete key …..\ekrn.exe. Verify that you have sufficient access to that key, or contact your support personnel.

 

Any suggestions?

 

Thanks,

Kristi