sky7

"Service Release 1 of ESET Smart Security and ESET NOD32 Antivirus, version 7.0.317.4, has been released (version 7.0.317.5 for SWE and JPN)."

- kore.exe - https://www.virustotal.com/en/file/92996aee080e41e2c763ebc439c81b6fbdf450f8752815be505c5ca00bce10d3/analysis/1401491271/ I reported this malware twice already (submit file to samples@eset.com) and ESS 7.0.317.4 (vsd: 9881) still doesn't detect this. "Shenzhen Hua’nan Xingfa Electronic Equipment Firm" The certificate is not trusted I have no response from ESET Malware Response Team.

Dose ESET Smart Security 7.0.317.4 fix firewall issues (IPv6: https://forum.eset.com/topic/2191-eset-smart-security-7-firewall/ )?

I got PM from Marcos(Marcos explains in detail) and he also posted clear answer here. It's good sign for transparency. (It's doesn't mean ESET is not transparent) Its a public forum and opened space. Everyone can read this (guest also can read) I believe it's good to know people who has a question about this.

You are just jumping another issue. ESET doesn't confirm they collect Customer's local IP address or not. We are not sure. It's pointless to discuss collecting data is really necessary or not, safe or not at this point. Point is transparency. Is the Customer's local IP address transmitted? They say they don't hide anything. Why don't they confirm my simple question? They can answer Yes or No I don't ask safety of data and how they manage collecting data. PS. I'm going to PM Marcos and wait his answer.

Arakasi, "Swex and i are friends we talk a lot outside these threads." So what? If you want to say something. Speak up your own voice. You don't need to use your friend Swex. If Swex wants to say something to me you should wait. "I can almost promise you, Swex did not... " What is this? "I am not attacking you personally, but you have started down a path that makes this thread nothing but me and you." You did. you are distorting my questions and you said my question is silly question. I believe there is no unnecessary question and there is no silly question in this world. If you believe there is unnecessary question and there is silly question What can I do? No problem It's your viewpoint and it's your value of thought. but you don't have to force this other people. Even if you did joke to someone If he or she feels uncomfortable. it's not joke anymore. You simply judge my question is silly but you are not attacking me personally? It's just self-centered interpretation. Arakasi, I don't want to waste my time to talk with you anymore. I'm going to stop here. This will be last response to you. I hope that you help other people who need your help. It's pointless because you are not ESET staff and you cannot confirm anything.

This is what i thought about of your statements when i submitted my reply's. I can almost promise you, Swex did not create this thread for you to come bash ESET and demand answers to your questions. If you want your answers in a more hasten fashion, create a new topic in a category under the product in question, and not in General, and in someone else's thread, when you are making this whole topic about you and your questions. Get more personal, email ESET, phone into the support line, or create a new thread by "you" with your questions you wish to be answered. Enjoy Arakasi, 1. You are not ESET staff but you are acting like manager of this forum and representative of ESET "Do this, Do that, Silly questions.." Who gave you authority? and now you are using Swex. You are not Swex aren't you? 2. Did I mentions Swex created this thread for me? No. Swex created this thread for forum memebers and I'm one of them. 3. You are trying to making a turning point. You messed up this thread. You are forcing your standpoint and judging other memeber's question carelessly. Moreover you are distorting my questions and attacking me personally to defend ESET. Is this what ESET really want? I don't think so. 4. Bashing ESET? Clearly it's very simple request and question to confirm regrading facts from ESET. PS. If ESET Moderator asks me to create a new topic for this, I will do it. Don't worry.

Arakasi, 1. I don't ask you these questions. I asked ESET. 2. I want to know facts. 3. Silly questions? That's why I cannot get answers? How dare you simply judge someone's questions are silly questions? I hope that you think about your attitude and arrogance.

"ESET has nothing to hide when it comes to user privacy." I asked questions on May 1st. Still no clear answers about questions. I cannot understand. If you don't hide anything why you don't answer the question? 4 questions too much? Please answer this one first. Is the Customer's local IP address transmitted? If YES If I opt out of submitting statistics and suspicious files but ESET LiveGrid still enabled Is the Customer's local IP address still transmitted? or Do I have to disable ESET LiveGrid? or there is NO option to stop Customer's local IP address info is transmitted to ESET?

No answer from ESET? It means ESET collect all data anyway?

Developer standpoint, Business standpoint and customer standpoints are all different. "The technical data that we collect is anonymized and does not contain any personally identifiable information." That's why this is unclear to me. Do they collect all data (Customer's IP-address , Windows username, and county etc) but it's anonymized? or ESET does not collect such data(Customer's IP-address , Windows username, and county etc)? Is it difficult to answer these 4 questions Yes or No? I don't think so.

Microsoft patches IE zero-day flaw, issues special security update for Windows XP despite end of support My default web browser is Firefox so I don't worry too much about this issue Anyway it's time to update. I'm suprised MS still support XP users. I have no idea this update for XP user is good or bad... because XP will have another security issue soon. Will they make another exception next time?

Marcos, That is exactly same statement by ESET Staff "mrtwolman" posted on Wilders I already read. I understand you don't have to respond to AV-Comparatives but I'm a customer (I have ESS 7 paid license) and I like to hear clear answer about these 4 questions. Does ESET store customer's IP-address ? (local IP address transmitted anyway) Windows username? country / region of the settings of the operating system? Are special updates delivered to users with specific IDs? You can simply answer those questions YES or No. I hope to hear soon. * I hope that vendors provide the whitepaper like F-Secure: whitepaper

1. Is the local IP address transmitted? 2. Is the windows username transmitted? 3. Is the country / region of the settings of the operating system transmitted? 4. Are special updates delivered to users with specific IDs? Questions are very clear. Those things I expect answers "NO" from ESET I want to hear official answer from ESET. * If "suspicious" files are transmitted: Are non-executable files (e.g. documents) transmitted? User can opt out. When I take a look default exclude defined file doc, ppt, xls, rtf are excluded from submission by default but I'm surprised txt is not excluded by default.

I check default exclude defined file and now I add text file(*.txt) to exclusion filter for ESET LiveGrid. I think that text file should be excluded from submission by default.

I agree. Transparency is very important!

Enhanced Running processes tool User could check only reputation and file info. I hope that user can stop every untrusted process running with a single click in Running processes tool and also add Autorun Analyzer.

1. Symantec's Consumer Products Norton Antivirus and Norton Internet Security are light and fast. 2. ESET Nod32 Antivirus 7 also has Anti-phishing feature. 3. Windows built in firewall is solid and good enough Read this: https://forum.eset.com/topic/2191-eset-smart-security-7-firewall/

"I never allow updates to IE because the updates hog the system" Unfortunately, If you are using Windows you should install all the IE updates for Windows security issues No matter you are using IE or another web browser.

No more updated info? Personal firewall module: 1189 (20140324) is updated. Dose ESET address firewall issues (IPv6)?

[AV-Comparatives Firewall Test - March 2014] hxxp://www.av-comparatives.org/wp-content/uploads/2014/03/avc_fw_201403_en.pdf I could know Windows firewall( Windows 7/8.X) is quite enough and good choice now. Will ESET address these flaws soon?