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Mike Ottens

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    Netherlands

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  1. Mike Ottens
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  2. Mike Ottens
    Hi, Same error on a Dell XPS 15 7590. Bought new this month. (dec. 2019) After FDE on this laptop with 5.0.4 the system completely freezes when you touch even 1 key on the on-board keyboard. With the graphical pre-boot FDE login screen Stand alone laptop, no docking. My fix: Connected an external USB keyboard to login with the user and password. It booted into windows 10, where the on-board keyboard and mouse where usable again. Then used the ESET Endpoint Encryption UEFI Options tool mentioned here. Checked the box “Force Text Mode” Shut down the laptop and now could login with the on-board keyboard of the laptop. It doesn’t look quite as nice as the graphical FDE login screen, but at least it works.
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