mcrouse

I'm not still having issues, but this makes me wonder why issues in one DC would affect customers to this extent. Redundancy? Does ESET understand that it's embarrassing and annoying to be giving a presentation and have a goofy alert pop up, and then to waste time interpreting the alert?
I've only been using the product for a matter of days. Is this a frequent thing?

I'm getting a similar message on some of my endpoint security deployments except it says "web control not fully functional because of a license problem".  The warnings come and go but it notifies the users each time so it's very annoying. It would be nice to get some sort of confirmation from ESET's end that they are having server issues so I don't waste my time trying to diagnose an issue I can't fix

Hello @mcrouse ,
The new version will not be added to the repository. You may download it manually if you wish so, the update is optional.

@Marcos What about the endpoints that request a username and password when you go to advanced settings after applying the patch? 

Also any update if we NEED to update after applying the 6.5 patch? Like 10000+ workstations updaten without any era would take a few months. 

In large network you can use some software like https://www.exemsi.com/
to convert EXE to MSI file and install in by Software install task.
We test it and it is working find , just set to run certfix.exe after installation.
 

On machines that have been restarted and where ESET doesn't work (ie. neither update does), it will be necessary to run the fix tool that we are testing right now. We'll announce it here when ready.

Update (Feb 10, 16:30 CET):
1, A fix tool that will replace ekrn.exe with a fixed version will be ready within today (Feb 10). The tool will need to be run on machines with affected ESET Security products that are malfunctioning. No restart should be needed to get the product work. The tool should work for affected Endpoint v5 as well as v6.5 products also on Windows XP and Windows Server 2003.
2, If you have an affected version of the product and it still works alright, do not restart the computer yet. Tomorrow (Feb 11) we'll be releasing Antivirus and antispyware module which will patch ekrn to fix the issue.
3, We should have 6.5 installers with a fixed ekrn.exe ready by tomorrow and will replace them in the repository too.
4, After remedying the issue, please consider upgrading to the latest Endpoint v7.2 wherever possible. While Endpoint v5 and 6.5 products will work until they reach EOL, we strongly encourage you to use the latest version which not only addresses bugs and issues from older versions but also brings substantially better protection against current threats.

@mcrouse in my case system date must be 7.2 or before, so it can 6.5 load correct and uninstall correctly. For installing another version system date must be today. If you are installing 6.6 or 7.x on 6.5, then the date must be 7.2 or earlier during installation, to be able to properly uninstall 6.5. You can then change the date to today before restart.

@mcrouse
On ERA console, If You try to upgrade affected station,  You will see info "Product is installed but not running", after restart there will be again „Anti-phishing protection non-fonctional”.

If adding the root certificate fails, we will attempt to add it the next time the system starts. Until then, there will be issues with SSL websites because of the missing root certificate and SSL filtering enabled.