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joe47

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Posts posted by joe47

    Communication Error on installation

    in ESET NOD32 Antivirus

    Posted

    My antivirus wouln't update and I got a notification that the datbase might be corrupted  and to uninstall and reinstall.

     

    I have uninstalled but when I try to reinstall I get "Communication Error. Please check your network connection and try again.  This comes when I am about 60% in the install.

     

    I've tried o install 4 times but get the same notification.

     

    I would be very grateful for some help please

     

     

     

     

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    Not sure how I set up automatic quarantine. Woukld I set up a scan with "Scan without cleaning"  enabled to do this.

     

    If I did this would I get alerts/notifications giving options on what to do.

     

    Because of the size of the scan It's impossible to sit through a complete scan on my PC to take action on individual items or am I travelling down the wrong track here.

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    I'm sorry to keep at this but I'm at my wits end as my computer has slowed down to a crawl I think this must be because of the PUAs in Detected Threats.

     

    I understabnd that I have no detected infections on my PC but it appears that I'm going to have to somehow clear all detedcted thrteats to get my computer back to normal.

     

    I had a look in Win System 32 to see if any of the win32 threats were in there but couldn't find any and I'm sure just using deletion is not the answer.

     

    Hope you can still help me.

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    I have checked on my Control Panel and haven't found anything which I haven't installed or I don't recognise. There area couple of items which I haven't used for some time and I have uninstalled them.

    I didn't find any PUAs with uninstallers.

    I have gone into Detected Threats and can see the PUAs in there. How can I uninstall or delete these and will this get my computer back to normal instead of crawl.

    I have attached a screenshot of part of the Detected Threats for you to look at.

    Thanks
     

    post-3250-0-03336800-1397034586_thumb.jpg

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    Definitely you don't have any infection on your computer as potentially unwanted applications (PUA) do not pose any threat. If you want to remove all PUAs detected by ESET, the best course of action would be to uninstall them via the Control panel.

     

    I'm not sure what "uninstall them via the Control Panel" Is this the computer Control Panel. If so, I cant find the PUAs. Could I use Cure It tfor this?

     

    My computer is definitely playing up at times and is slower than usual.

     

    I also looked in Eset Knowledge Base re "uninstallig PUAs" and found the following:

     

    What are Potentially Unwanted Applications?

    Potentially Unwanted Applications are programs that are not necessarily malicious, but may affect the performance, reliability or behavior of your computer. Such applications usually require consent for installation. Often computers will function differently after Potentially Unwanted Applications have been installed. Typical changes include:

    • New windows with advertisements or warning messages which you have not previously seen appear on your computer.

     

    • New processes are installed and run on your computer—often, they are hidden or masked to prevent casual discovery.

     

    • The computer responds slowly or displays error messages when performing normal operations that previously worked correctly. This change is often due to increased use of system resources by the Potentially Unwanted Application.

     

    • Changes in search results

     

    • You may notice your computer making unusual connections in order to transmit your web-browsing habits or other metadata to remote servers, and to download advertisements and search results based on this information.
    NOTE:

    Removing Potentially Unwanted Applications may cause other programs that came with them to behave erratically or no longer work.

     

    I think I'm still a bit confused re PUAs.

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    @marcos

     

    A bit of an overview of my thread.

     

    Does this mean that I now have no infected objects which was the problem I asked about in my original post? As these did not show in the later scan were these cleared when I shut down my computer and reastarted later.

     

    What do I actually have to look for if I get infected objects again an a scan. Might some of these get cleared at computer shutdown and then start. Is it possible some would show in quarantine?

     

     

    Should scans be run in no cleaning mode so as the scan logs have complete info on the scan if needed for investigation.

     

    I have no need to worry about PUAs as shown in Detected threats.

     

    I would like to thank you most sincerely for staying with me on this plus all the help you have provided,

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    @marcos and @ SweX

     

    Hope you haven't abandoned me. I have been checking  in Tools>Computer Scan and they all seem to be summaries. I also checked Detected Threats but those also appear to be summaries.

     

    I then went to C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Logs and there is a folder named eScan which contains 19 dat files and another four dat files on the string C:\ above. I don't know really where else I can look.

     

    Still hoping you can help.

     

    Thank you

    What do I do with 'infected objects'

    in ESET NOD32 Antivirus

    Posted

    @Marcos

     

    Can't understand why the screenshot attachment didn't appear but the following were on the scan results ppage:

     

    Scan completed successfully

    Scan completed in 7 hours 34 minutes

    Number of scanned objects 280612

    Number of infected objects 54

    Number of cleaned objects 1

     

    Are you saying to me that the 54 infected objects are automatically cleared after I restart my computer after a scan has been completed?

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