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joe47

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Everything posted by joe47

  1. Thank you Marcos but this is way beyond my tech ability and I'm afraid of something I might do which causes more problems. Many thanks for your help.
  2. This is showing on action center virus protection win 7 pro. Nod32 antivirus version 8.0.319.0. Do I need to make sure that the antivirus is recognised on my computer?
  3. I am getting these on a regular basis on many webpages on sites which I use all the time. (SEee attached screenshot) . THey come up when I click on a link. Help please
  4. I have uninstalled and reinstalled and everything is working OK now. Thanks for your help. You can consider this problem resiolved
  5. My antivirus wouln't update and I got a notification that the datbase might be corrupted and to uninstall and reinstall. I have uninstalled but when I try to reinstall I get "Communication Error. Please check your network connection and try again. This comes when I am about 60% in the install. I've tried o install 4 times but get the same notification. I would be very grateful for some help please
  6. Not sure how I set up automatic quarantine. Woukld I set up a scan with "Scan without cleaning" enabled to do this. If I did this would I get alerts/notifications giving options on what to do. Because of the size of the scan It's impossible to sit through a complete scan on my PC to take action on individual items or am I travelling down the wrong track here.
  7. I'm sorry to keep at this but I'm at my wits end as my computer has slowed down to a crawl I think this must be because of the PUAs in Detected Threats. I understabnd that I have no detected infections on my PC but it appears that I'm going to have to somehow clear all detedcted thrteats to get my computer back to normal. I had a look in Win System 32 to see if any of the win32 threats were in there but couldn't find any and I'm sure just using deletion is not the answer. Hope you can still help me.
  8. I have completed another scan on 11 April and have sent it via Sendspace. The download URL is hxxp://www.sendspace.com/file/fdldto Please let me know what you think after you have eneough time to check this. Many thanks
  9. I'm not sure what you are saying as the action column in Detected Threats shows 'unable to clean'
  10. I have checked on my Control Panel and haven't found anything which I haven't installed or I don't recognise. There area couple of items which I haven't used for some time and I have uninstalled them. I didn't find any PUAs with uninstallers. I have gone into Detected Threats and can see the PUAs in there. How can I uninstall or delete these and will this get my computer back to normal instead of crawl. I have attached a screenshot of part of the Detected Threats for you to look at. Thanks
  11. I'm not sure what "uninstall them via the Control Panel" Is this the computer Control Panel. If so, I cant find the PUAs. Could I use Cure It tfor this? My computer is definitely playing up at times and is slower than usual. I also looked in Eset Knowledge Base re "uninstallig PUAs" and found the following: What are Potentially Unwanted Applications? Potentially Unwanted Applications are programs that are not necessarily malicious, but may affect the performance, reliability or behavior of your computer. Such applications usually require consent for installation. Often computers w
  12. @marcos A bit of an overview of my thread. Does this mean that I now have no infected objects which was the problem I asked about in my original post? As these did not show in the later scan were these cleared when I shut down my computer and reastarted later. What do I actually have to look for if I get infected objects again an a scan. Might some of these get cleared at computer shutdown and then start. Is it possible some would show in quarantine? Should scans be run in no cleaning mode so as the scan logs have complete info on the scan if needed for investigation. I
  13. I used Sendspace and the download url is hxxp://www.sendspace.com/file/ypb4lw. Many thanks for for your guidance and for teachg me something else today.
  14. @ marcos Unable to send the txt file as it is 5.23mb. Any ideas please?
  15. It will probably be the latter half of the year before I will be able to migrate off XP as it isn't within my budget at present. It looks as if I will migrate to 7 as thgere appears to be a lot of problems with 8.
  16. I did another scan on 2 April and then looked at Detected Threats and the latest in there is 28 March. Is this the file you want? I have done a screenshot and copy of the latest entry but can't find how I add these to this post. I also didn't understand your post re 'scan log in gui'. Detected Threats.txt
  17. @marcos and @ SweX Hope you haven't abandoned me. I have been checking in Tools>Computer Scan and they all seem to be summaries. I also checked Detected Threats but those also appear to be summaries. I then went to C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Logs and there is a folder named eScan which contains 19 dat files and another four dat files on the string C:\ above. I don't know really where else I can look. Still hoping you can help. Thank you
  18. I'm sorry if I have done the wrong thing but I don't know hpow to get the log files you refer to a I'm not very experienced in this. The file I sent you was via tools.>computer scan and then the date ofthe scan. I'm not sure where I go to get the log you require. Hope you can help me
  19. @SweX I checked tools>quarantine and there are items there from September 2010 including the one item which was cleaned on this scan, which is the subject of this post. I have never deleted any of the files in quarantine and I don't know thje total number of items there are
  20. @Marcos Can't understand why the screenshot attachment didn't appear but the following were on the scan results ppage: Scan completed successfully Scan completed in 7 hours 34 minutes Number of scanned objects 280612 Number of infected objects 54 Number of cleaned objects 1 Are you saying to me that the 54 infected objects are automatically cleared after I restart my computer after a scan has been completed?
  21. Just completed a full scan and the results show 1 cleaned and 54 infected objects. Where are 'infected objects' or are theycleared during the scan? Screenshot attached.
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