QuintinZA

Right, I downgraded the ODBC driver and now the install works I was able to log in successfully. My tarball came from here: https://dev.mysql.com/downloads/connector/odbc/5.1.html I really appreciate your help with this!

I'll test with the tarball now and report back.

I am seeing the exact same thing here today. Install Eset ERA server, install the web console. Open console for the first time, try and log in and it immediately prompts that the user password has expired. Reset the password, and trying to log in immediately responds with incorrect password. Logs say the same - 2019-11-06 18:34:02 Information: Kernel [Thread 7f7f515a3080]: Started module AuthenticationModule (used 2976 KB) 2019-11-06 18:34:02 Information: Kernel [Thread 7f7f515a3080]: Starting module CEncryptionModule 2019-11-06 18:34:02 Information: Kernel [Thread 7f7f515a3080]: Started module CEncryptionModule (used 0 KB) 2019-11-06 18:34:02 Information: Kernel [Thread 7f7f515a3080]: Used memory after modules start-up is 185696 KB 2019-11-06 19:17:16 Error: CServerSecurityModule [Thread 7f7f31ffb700]: AuthenticateNativeUser: User must change password 2019-11-06 19:17:38 Error: CServerSecurityModule [Thread 7f7f31ffb700]: AuthenticateNativeUser: Native user login failed 2019-11-06 19:17:49 Error: CServerSecurityModule [Thread 7f7f31ffb700]: AuthenticateNativeUser: Native user login failed 2019-11-06 19:18:18 Error: CServerSecurityModule [Thread 7f7f31ffb700]: AuthenticateNativeUser: Native user login failed I have tried re-installing and tried various versions of platform. This has failed with: Ubuntu 16.10 with Tomcat 7 and 9, and Openjdk 7, 8 and 9 Ubuntu 18.04 with Tomcat 8 and 9, and Openjdk 8 and 11. ^^ Both these installers are using the era.war from https://download.eset.com/com/eset/apps/business/era/webconsole/v7/latest/era.war and the era server from https://download.eset.com/com/eset/apps/business/era/server/linux/latest/server-linux-x86_64.sh Curiously last week during testing I was able to get a working install on an Ubuntu 19.10 install with the latest versions of openjdk and tomcat and was able to work and test the environment. I rolled back server versions and environment to be as close to the officially supported versions of software for our production ERA install and now I have been stuck with variations of this issue for most of yesterday and today.