MKach

This was exactly the issue... I installed the wrong product... Security vs Antivirus 🤦‍♂️. Thank you.

I'm new to using the ECA so please excuse my ignorance here. 8 out of 10 of my clients are showing not activated, even though the Activate Product task succeeds on all. The other 2 clients have successfully activated. Details: ESET Cloud Administrator ESET Endpoint Security: 7.1.2053.0 ESET Management Agent: 7.0.577.0 All clients are Windows 10 Pro, and are actively checking in. The EBA confirms that licenses are not in use for these clients. I have 20 free licenses. The license type matches the product installed. I am remote without physical access to these machines and unsure of how to troubleshoot as the ECA is scarce on logs/feedback. Any assistance is appreciated. Thanks!