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Everything posted by SweX

  1. You can follow the suggestion by TomFace above and disable detection of Potentially Unsafe and/or Unwanted applications completely if you don't want any such detections in the future at all. Or. You can keep detection for Potentially Unsafe and Unwanted applications enabled, and instead exclude specific apps from being scanned by the engine both in real-time, on-access and on-demand scanning. How do I exclude files or folders from scanning in ESET Smart Security or ESET NOD32 Antivirus? Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer (On-demand) scanning) >> hxxp://support.eset.com/kb2769/
  2. To put it short; No & Yes https://forum.eset.com/topic/8145-eset-internet-security-and-eset-nod32-antivirus-10-beta-is-available/?p=44015 https://forum.eset.com/topic/8145-eset-internet-security-and-eset-nod32-antivirus-10-beta-is-available/?p=44926
  3. Hmmm. All I can say is that I can't reproduce the leak/high ram usage anymore on XP, even doing the same things which would make the ram usage rocket earlier, it doesn't do that anymore and the ram usage stays at the same level as it is at boot. No, that link goes to a forum post (#18) which links to a KB article explaining how to enabled/disabled pre-release updates, I assume evvivame enabled PR updates i order to get IPM 1254 which in return fixed the issue for him/her, and wanted to confirm it. Well, also test Win 7 to see if there's any improvement/worse/difference at all.
  4. You are maximum protected in V9 too. In V8, the Home GUI says "maximum protection" when everything works normally and there are no issues. But in V9 it looks like this and says "you are protected", the words are the only difference here. hxxp://support.eset.com/Platform/Publishing/images/Authoring/Image%20Files/ESET/KB_ENG/KB3753_Fig4b.png Nothing have changed with the software itself in terms of "maximum" protection, only a few words in the GUI. Or perhaps you're talking about the "splash" screen at boot ? I don't remember what it says in V9 but above applies there too, it is basically only the use of words that may not be exactly the same in all places.
  5. On XP or Win7 ? The fix (work around) included in IPM 1254 only applied for XP afaik. So the similar problem you have with Win7 is most likely not caused by the same bug that caused the issue in XP. You're free to change AV if you like, but if you want to see a solution, then working with ESET is your best option to solve it of course.
  6. https://www.eset.com/int/beta/edition2017/ https://forum.eset.com/topic/8145-eset-internet-security-and-eset-nod32-antivirus-10-beta-is-available/ Yep, there are version 10 Beta's around
  7. What does the features of the product (or lack of anti-features and use of certain buzzwords to be correct) have anything to do with how good/bad the customer care is in India ? The title of your thread is "missing features", but a more appropriate title would be: "customer care in India is no good, can you help me ? ". "Facing update problem sometimes. Also customer support is bad." Then write a bit about your update problems and what customer care in India was unable to help you with. Update issue: Try to update......it takes update & apply but show previous database number(example: 13590), current version number as of 6/3/2016, 19:21 is (13591). So updating works fine, but the update information (text) in the GUI does not change after the virus signature database has been downloaded, is that what you're saying ?
  8. The button to check for updates in the GUI is for the product version itself and not the modules, the modules get's updated automatically together with the virus signature database. To check if you have "Internet protection module: 1254 (20160526)", you can for example click on your ESET tray icon and then click on About in the tray menu, then you find the module in the list to see your current one.
  9. Hello Bella, nice seeing you again I don't know if you use Facebook, Twitter etc.... But here's some links, they may not be relevant to you but they are all connected to the "social media scanner" in one way or the other. ESET Social Media Scanner FAQ hxxp://support.eset.com/kb3197/ What is ESET Social Media Scanner? ESET Social Media Scanner is an application independent from ESET antivirus products that is designed to protect you from malicious content distributed through social networks. ESET Social Media Scanner monitors new social media content and looks for malicious code. For example, wall postings containing links or media in your posts and from those you are following on Twitter. How does it work? ESET Social Media Scanner works primarily by monitoring your personal social media accounts. When malicious code is discovered by ESET Social Media Scanner, you will be alerted by a message from the scanner or by email. Additionally, ESET Social Media Scanner can be configured to call out malicious content by posting a comment that warns you and other users to avoid media that has been found to contain malicious code. The following is a list of the settings and features available: Automatic scanning Email notifications Send a scan report when a threat is found Send a scan report after on-demand scans Warn authors of dangerous posts Tweet scan results ESET Social Media Scanner End Of Life announcement (only applies for Facebook it seems) hxxp://support.eset.com/kb3721/ https://forum.eset.com/topic/3804-eset-and-facebook-not-a-good-idea/ https://forum.eset.com/topic/5829-eset-facebook-online-scanner/ https://forum.eset.com/topic/4040-eset-social-media-scanner-false-positives/ BUT it would be good to know whether ESET actually sends out emails to users from "noreply(at)socialmediascanner.eset.com" with notifications like the one in your screenshot. ? They at least mention in the FAQ (seen above) that users can be alerted by email. So I guess there is a chance your emails are legit and that the "social media scanner" only did its job on your Twitter profile like the email says, but I can't confirm that as I don't use it personally.
  10. What does the features of the product (or lack of anti-features and use of certain buzzwords to be correct) have anything to do with how good/bad the customer care is in India ? The title of your thread is "missing features", but a more appropriate title would be: "customer care in India is no good, can you help me ? ". "Facing update problem sometimes. Also customer support is bad." Then write a bit about your update problems and what customer care in India was unable to help you with.
  11. How do I configure my ESET product to detect or ignore unwanted, unsafe and suspicious applications? hxxp://support.eset.com/kb3204/
  12. 9.0.38118/05/2016 Added: Clickable banner for ESET Mobile Security Fixed : Minor bugs
  13. The detection for CCleaner standard installer is correct since you have enabled that user optional detection category. It is detected cause Google Chrome IIRC is bundled with it. If you don't want Potentially Unwanted/Unsafe Applications to be detected then you can always disable them. In any case, it is not a false positive. I can't say why HMPA is detected as such though. I last month went with the standard CCleaner installer cause I had issues with previous version and didn't want to wait until the slim build was released. I just clicked on "no action" a few times on the PUA warning notifications to let it through and unticked the Chrome offer during install. I want pua/pups to be detected so clicking on "no action" in cases like this or when no "clean" installer is provided by the developer at all - is a no issue for me.
  14. ... hxxp://www.piriform.com/ccleaner/download/slim
  15. Cylance vs. Symantec Endpoint and ESET Endpoint. By AV-Comparatives & MRG Effitas https://forum.eset.com/topic/7924-cylance-vs-symantec-endpoint-and-eset-endpoint-by-av-comparatives-mrg-effitas/ Yes, backups are good to have not only when it comes to ransomware, to be on the safe side.
  16. Yeah, we should have switched to Kaspersky a long time ago according to each month's result Haha hmmm....maybe they do, we'll never know. If we pretend they do, then the team does a terrible job reaching only 98%
  17. Online chart hxxp://chart.av-comparatives.org/chart1.php?chart=chart2&year=2016&month=4&sort=0&zoom=2 PDF hxxp://www.av-comparatives.org/real-world-protection-test-april-2016/
  18. We know that you're trying to help to make the products better by sharing what you think should be added. No one have said straight out that they are bad ideas, maybe just not realistic considering how the product would look if all ideas were added, and some may not even be needed or fit in that good in the products. I would rather see ESET improve and extended some of the existing features further than incorporate all sorts of anti-xxx into the products. But of course, it is no secret that not all users wants to see the same future for the products. Some want ESET to keep the products simple but powerful, while others may want something totally different. With that said. Keep posting your ideas.
  19. Everything will be implemented and done by tomorrow afternoon.
  20. This is about a site..... But let's say I download a file (turns out to be malware) that ESET detects, but no other AV detects, you are basically saying that that file is 100% safe because "other AV do nothing with it" i.e does not detect it. Not a good idea to think like that when it comes to websites or files in general, and even if a site has been "known good/safe/clean" for a long time - you never know if it has been breached or not. FWIW, as an alternative you can try out hxxp://www.clipconverter.cc/ which I have not had any issues with when I have used it in the past.
  21. hxxp://www.reuters.com/article/us-cybersecurity-sharing-virustotal-anal-idUSKCN0XY0R4 Research & Development is expensive but essential to keep product development going. So relying on other companies R&D without giving something back is not okey. So much for the so called "next-generation" products.
  22. hxxp://blog.virustotal.com/2016/05/maintaining-healthy-community.html
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