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vscience

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Everything posted by vscience

  1. Thanks Marcos. Well, things seem to be fixed now, I rebooted my PC (I leave it on 24/7 normally) to do what you suggested about then re-checking logs and when I went to the Canon tool and pressed "nozzle check" up popped a Eset green (not blue) "allow/deny" option which it never did before the reboot. When I clicked allow the tool now works without needing to pause the firewall. I stupidly clicked allow before reading what it said as I was just happy to see it pop up, as I would like to know what was being blocked, is there any way to find out by date/time what was allowed ? I looked in the rules of the firewall but they don't seem to be in time order and nothing new is showing up in logs, I now just want to find out what it was, I have marked off roughly the time it popped up. Thanks !
  2. Thanks. Nothing looks possible to me there, I looked through all the many different types (detections, events, etc). I also opened up the tool while checking logs, nothing shows up. It is crazy as I can't think why. I would have thought adding the printers IP to the allow part of the firewall would work but it doesn't, so I am totally clueless what is going on. Other Eset users must surely have a Canon printer and use this tool.
  3. P.S : The "Network Access Troubleshooting" page in Eset doesn't show ANY blocked communications within the last 60 minutes even when I have used the tool in the last few minutes. How can that be given when I disable the firewall it works ??
  4. So I just bought a Canon printer and nearly everything works great, my Windows 10 PC can see the inks okay, it can print okay, this is all via WiFi. But there is one problem, ESET won't let me use the "Canon IJ Printer Assistant Tool". The software is there to change settings on the printer as it is a basic printer so it has to all be done via the computer, it doesn't have any ability to do these things on the printer itself. So the software loads okay but if I try and use any of the features (such as nozzle checks, head cleans, change power on settings, etc) it says something along the lines of "can't communicate with the printer". At first I was baffled as to why, but then I disabled the Eset firewall and it worked perfectly, then I re-enabled it and it wouldn't work again. I use the interactive mode in Eset so I am normally told every time something tries to connect to the net and I have allowed everything printer related. I manually added the printers IP to the "allow" list in Eset, and also the software EXE for the tool. Nothing fixes it. So either I am not doing it right or some other part of the firewall is blocking it. There are no blocked IPs showing up in Eset. Also as mentioned I can print fine and can see the ink levels fine without needing to disable the firewall, so not sure why this tool would cause any extra issues. Any ideas ? Thanks. Printer : Canon PIXMA TS705a Inkjet Printer Eset Version : Eset Internet Security 17.0.15.0 OS : Windows 10 Software Location : C:\Program Files\Canon\Canon IJ Printer Assistant Tool\cnmpaui.exe
  5. [I use the latest ESET Internet Security version] A while back I started to notice my single thread speeds were going slow when I did speed tests, also downloads were going slow. It seemed quite random, a lot of the time it would be fine for the first few minutes of starting up my PC and then would slow down from my maximum 60mbits to approx 20mbits. I could always get full speed back for a minute or two by disabling the network adaptor and then re-enabling it. I couldn't work out what was causing it, I blamed it on my motherboard or NICs or router. Then my motherboard broke and I assumed it was just a symptom of that, even though I had tried two USB3 to NIC adapters and a new NIC card and different chipsets (Intel, Atheros, and Realtek), and the slowness happened with them all too (but as they all plugged in to the motherboard in one fashion or another I just assumed it was the board). So anyway, I got my new Ryzen PC yesterday, I noticed after re-installing everything the same happened again, so it HAD to be software as it was a brand new PC, so sadly I wasted a lot of money on NIC cards/adapters. So this time I reset Windows again to start fresh, and I made a note of every item I installed and when the problem begins, so I would install new software, speed test, and wait half an hour and speed test again. Everything was fine, until approx 1 hour after installing ESET, then the problem happened again. I uninstalled ESET just now and the full speed is back. Now, I can't be 100% it is ESET, because it did used to be random, but I have done speed tests 20x since uninstalling ESET and it has been fine again which is very unusual. Normally even though it was random, once it had begun going slow only enabling and disabling the adapter would help, or resetting the PC, in the very short term (a minute or two). If curious I use Interactive mode so I allow most things through, occasionally I deny but very rare only if I am unsure of the software I have downloaded. I probably should have fiddled with other settings before uninstalling, but I was eager to see if it was ESET or not as there had to be a common link with my previous computer, which was software of some kind. Now comes the odder bit. My other older PC (not the broken one, I always run 2 working PCs at home) also uses ESET, and that is fine and always runs at full 60mbit on single thread, so I have no idea why this is happening to this PC, unless there is some software I use on this PC that I don't have on my other one that somehow conflicts with ESET. The only similar left overs from my previous PC that broke that also suffered this speed issue is my PSU, case, Radeon graphics card, my RAID card, 6 external HDDs, 4 internal HDDs. The main OS drive is totally different. While I had the speed issues I removed my RAID card, my USB3 card, and all HDDs except the M2 and still had the issue, so I deduced it can't be any of those hardware items causing this. So, assuming this is ESET, I have to then think what is not on my other PC, which runs fine with ESET. So we have the AMD graphics card (a RX560), my other PC uses Nvidia. A different chipset, both my broken PC and new one is a Gigabyte model, although totally different model of course as my last CPU was an intel i7 and my new one is a Ryzen 2600x. The PSU. Software wise, I guess the chipset drivers would be different, the graphics drivers would be different, the motherboard software would be different. I keep both PCs very similar in the other software installed, as they are desktop PCs so I keep them fairly similar so I can use the same software in different rooms on big monitors. So any ideas ? Sorry for no log, as I uninstalled, but I am just curious if you have heard of this single speed issue happening before. Speed tests are fine for multi-thread tests, it is the tbbx1 speeds that are slow, but that seems to effect downloads too. I also don't get why disabling and re-enabling my network adaptor seems to fix the speed for a minute or two. So if you have heard of this issue before, please let me know, if not then I guess I will just keep using ESET on my other PC and just keep to Windows Defender on this one. Thanks. Knowing my luck, I will post this, and then find speeds are slowed again and it won't be ESET, but it seems too much of a coincidence that it went slow shortly after installing and better again after uninstalling.
  6. Yeah seems you are right Marcos, I must have just got extremely lucky with the randomness of clicking the links as now I am getting errors with the firewall and antivirus protection disabled. This is happening with both my PCs, as I have Eset on both and upgraded both tonight. I guess there is a chance this is all pure coincidence and not related to Eset, but this did begin after I installed the upgrade to 13. I have just reset my router in case it is that, but still same problem. I have tried ipconfig /flushdns but to no help. I wonder if this could be an issue with my ISP then and this is pure coincidence that it began straight after ? I do wonder why it is so random, one website that doesn't work will work fine the next time I try, or after a few refreshes. Sometimes the page won't load, then I wait 5 seconds, and it automatically loads okay. It is just so random and happens with multiple different sites. There is nothing listed on my ISP's service outage page. Shame both my PCs have been upgraded to 13 Eset as I could have tested my other PC without uninstalling. If I uninstall will I lose all my Firewall rules ? I use the manual rule option so I choose what to allow or not to allow. I notice the main error I get now is "DNS_PROBE_FINISHED_NXDOMAIN" not sure what that means. I can try and uninstall, just worried about losing my settings if this isn't due to Eset. Did the upgrade change any settings on my PC outside of Eset ? Such as with Windows ?
  7. I am having big issues since updating. Sometimes when I click a bookmark or google link (or any link) there is an error message saying the site can't be reached (errors say various things, like ERR_NAME_RESOLUTION_FAILED and ERR_CONNECTION_RESET and "server IP address could not be found", etc etc), but on some of the sites within 5 seconds the site then loads automatically, some sites though won't automatically load after 5 seconds and just stay with the error on screen. This has only happened since the update an hour ago. I am also finding some broadband speed testers won't work as it won't connect to the servers. Previous version of Eset worked perfectly for me. I am using Windows 10, happens in both Opera and Chrome, not tried Firefox. Pausing Eset protection stops the problems happening. It happens with 70 to 80% of website and bookmarks I try. I have also noticed some websites and emails are not showing images anymore. But again if I pause protection it loads. had no issues with previous Eset version. Can I revert back until fixed ? As it is getting very annoying. All sites load perfectly when the Eset protection is paused/disabled.
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