[Torch Browser - false positive]

Hi,

 

 

thank you (both) for the answer. 

we want to solve this problem, i have talked with the developers and showed them your answer and they said the helper.dll just open and close browsers (i have no idea what it does in other products, i can talk only about our product - Torch browser). 

 

can you explain please - what is the problem with this specific file? we are willing to make changes if necessary. 

 

 

 

thank you very much,

 

 

Adi.

[Torch Browser - false positive]

Hi,

 

thank you for your answer.

i still don't understand - why you consider our product as PUA? and how we can manage to remove this detection? we don't believe it is correct. our product is user friendly.

 

 

 

Adi.

[Torch Browser - false positive]

Hi, 

My name is Adi and I am a member of the Reputation and Compliance Team at Torch Browser, hxxp://www.torchbrowser.com/.

Torch Browser is a free, chromium-based, web browser and internet suite.  It includes a media grabber, torrent client, drag & drop, site-unblocker, and music streaming service, all in one place. 

Recently, we get a lot of complaints from our users (that use also ESET as anti-virus) that you detect our product as PUA and pop a notification about it every 30 minutes (attached a screenshot)

Link for the VirusTotal scan that shows our product is clean by ALL the antivirus companies – 

https://www.virustotal.com/en/file/25d54d2ad9ae84eac5cf29e623b176e8c56957c6022395cd189a556844e53974/analysis/1394370590/

 

 

can you tell me please:

 

1. why you consider us as PUA / what are the criteria for this detection? 

2. how we can remove it? what should we do?

Thank you for your cooperation, 

Adi 
Torch Browser