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  1. Hi, thank you (both) for the answer. we want to solve this problem, i have talked with the developers and showed them your answer and they said the helper.dll just open and close browsers (i have no idea what it does in other products, i can talk only about our product - Torch browser). can you explain please - what is the problem with this specific file? we are willing to make changes if necessary. thank you very much, Adi.
  2. Hi, thank you for your answer. i still don't understand - why you consider our product as PUA? and how we can manage to remove this detection? we don't believe it is correct. our product is user friendly. Adi.
  3. Hi, My name is Adi and I am a member of the Reputation and Compliance Team at Torch Browser, hxxp://www.torchbrowser.com/. Torch Browser is a free, chromium-based, web browser and internet suite. It includes a media grabber, torrent client, drag & drop, site-unblocker, and music streaming service, all in one place. Recently, we get a lot of complaints from our users (that use also ESET as anti-virus) that you detect our product as PUA and pop a notification about it every 30 minutes (attached a screenshot) Link for the VirusTotal scan that shows our product is clean by ALL the antivirus companies – https://www.virustotal.com/en/file/25d54d2ad9ae84eac5cf29e623b176e8c56957c6022395cd189a556844e53974/analysis/1394370590/ can you tell me please: 1. why you consider us as PUA / what are the criteria for this detection? 2. how we can remove it? what should we do? Thank you for your cooperation, Adi Torch Browser
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