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  1. Upvote
    Maarten gave kudos to Marcos in Can you prevent external clients from connecting to port 2222   
    That's correct. I thought you would like to prevent existing clients who already reported to the ESMC server from connecting to it for certain time.
  2. Upvote
    Maarten gave kudos to Marcos in Agent not showing up in ESMC Portal   
    I'd suggest raising a support ticket with customer care and providing them with status.html and trace.log for a start. Beforehand, temporarily enable trace logging for agent by creating a dummy file traceall (without an extension) in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs folder and restart the agent service. After a short while, stop the service and delete the file traceall.
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