FrankNicklin

Apologies my error. I now have 7.2.1600.0 installed and the issue appears resolved. I'll keep an eye on it as I have only been able to test on one machine at the moment.

When I try to access protect.eset.com I getting the following error

Where can I find a download for this version, download link here https://www.eset.com/uk/business/download/endpoint-antivirus-mac/ is for 6.11.606

I have Eset Endpoint Antivirus 6.11.1.0 on MacOS Monterey. When I access a guest Wifi that requires a password on a landing page to allow internet access, Eset is blocking this landing page from opening. If I disable Web Access Protection, the Portal opens and I can enter the password. How can I make this work without disabling Web Access Protection

The user is looking to renew a license not purchase a new license. Curious as to why the OP purchased from Russia when based in the UK. Plenty of UK resellers to choose from.

Eset will support products that are mainstream and supported by, in this case, Microsoft. Windows 7 is now EOL, you cannot expect a product to fully protect you if you choose not to protect yourself with the most up to date supported OS. Microsoft no longer release updates for Windows 7 so you will become more vulnerable over time. This is not just Eset, other companies will also stop supporting out of dates operating systems at some point. Code has to be written to work with security changes within the OS’s. You don’t say why you will not upgrade from Windows 7. If you don’t I suggest you disconnect yourself from the internet.

Why are you trying to renew licenses bought earlier this year they are valid until expiry so can renew just a fees days before. Are you actually using the licenses now.

I have run the install from login as domain administrator. I have also right clicked and run as administrator. Both fail with the same issue. I had a previous version installed prior to this V6.5 and that installed and ran without issue. The upgrade process removed this version prior to trying to install the new version which is when I ran into this issue. I have attached the log file here. I was going to raise a ticket referencing this discussion but am limited to 8mb uploads from the ticket system which is a bit limiting. I will raise a ticket and link the details back to this discussion. Logfile.zip

Hi have you had chance to review the logs here. Need to get File Security installed.

The install is an exe package file generated from EMSC so creating the install.log will not work. Also there is not an C:\WINDOWS\INF\setupapi.app.log or C:\WINDOWS\INF\setupapi.dev.log dated today after another attempt at installing. I have attached the eset logs from %temp%/eset. The install is from a Server 2012R2 machine. I also have a VM running Server 2012R2 on this machine and that upgraded OK. liveinstaller_20200228105450_eraa.zip

I have just upgraded a server (2nd one) to ESMC 7.1 from 6.X and started to roll out upgrades to clients. Every client is failing to install with the same error which appears to be related to installing the services. On the server, the upgrade process removed the old 6.5 File Server protection but then failed to install the update so now the server is not protected. A fresh install on a new machine worked fine, but I cannot upgrade existing clients. I have created a package and tried installing it manually but the result is the same. I have scanned the server with the Specialized Scanner as suggested and the server is clean. The suggestion of using the Uninstall tool is way to convoluted to use on a server, i.e. safe mode, backing up settings and the risk of loosing network drivers is too big an issue to risk on a production server and is a server I cannot take down easily anyway because of usage requirements. This is proving to be a real problem as my clients PC's are having issues with the Phishing modules and out of date software hence the reason I upgraded. Any suggestions as to why the clients will not upgrade or install.

Why do you deem it necessary to have multiple AV solutions. Eset is more than capable of identifying malware. It is not good practise to have more than one AV installed on a machine anyway as they can cause conflict.