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xxyyz

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    Online Scanner Errors on Windows 7

    in ESET Standalone Malware Removal Tools

    Posted

    There are 15 pairs of errors in the Event Viewer.

    The first (ID 1060) says "\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system."

    The second (ID 7000) says "The eapihdrv service failed to start due to the following error.  The driver has been blocked from loading".

    The problem seems to be that esetonlinescanner_enu.exe puts ehdrv.sys in  a Temp folder then expects it to be in the \system32\drivers folder (where other ESET products put it - but I don't have any other ESET products).

    Online Scanner Errors on Windows 7

    in ESET Standalone Malware Removal Tools

    Posted

    In an earlier thread "Online Scanner Errors" (now archived or I
    would have Replied there), I described a problem where, in Windows
    7, the Event Viewer shows 30 error messages every time I run
    esetonlinescanner_enu.exe.  Marcos said "I'd suggest raising a
    ticket with your local customer care."

    I finally contacted ESET Support at
    https://www.eset.com/ca/support/contact/
    - I assume this is what Marcos meant.

    As I expected, they only provide support for paying customers, so I
    still don't know why all the error messages appear.

    Is anyone else using the online scanner on Windows 7?  Do they see
    these errors?

    Online Scanner Errors

    in ESET Standalone Malware Removal Tools

    Posted

    Thank you.  I was not complaining, I just wanted to remind you to take a look at the logs you had requested.

    I did uninstall AdBlock Plus (I do not have SuperAdBlocker), and also disabled MSE R/T scanning (the only anti-malware I have installed), then ran esetonlinescanner, getting the same errors in the Event Viewer.

    I downloaded, installed and ran the free 30-day trial of ESET NOD32 Antivirus (eset_nod32_antivirus_live_installer.exe), and there were no Event Viewer errors. As long as the S/W was installed, ehdrv.sys was in the system32\drivers folder, but when I uninstalled the S/W, ehdrv.sys was no longer there.

    Why does esetonlinescanner put ehdrv.sys in the "wrong" location?  Is this what causes the errors?  Do the errors matter?  They show up early in the scan, but the rest of the process looks normal.

    I wonder if this is just one of the many weird glitches that come with Windows 7.

    Two other points of interest:
    1.  Running SysInspector -> 3 pairs of the same error messages, but for esihdrv instead of ehdrv/eapihdrv - even after installing ESET NOD32 Antivirus.
    2.  My Bell home hub 3000 log shows three "DNS name resolution failure (1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.f.f.f.f.0.0.0.0.0.0.0.0.0.c.e.f)" errors every time I run esetlogcollector (and at no other time).

    Finally, I am not clear who you mean by "your local customer care"?

    Online Scanner Errors

    in ESET Standalone Malware Removal Tools

    Posted

    Windows 7 64-bit.  Downloaded esetonlinescanner_enu.exe
    from https://www.eset.com/ca/home/online-scanner/
    It seems to run O.K., but there are multiple pairs of
    errors in the Event Viewer.  The first (ID 1060) says
    "\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been
    blocked from loading due to incompatibility with this
    system."; the second (ID 7000) says "The eapihdrv service
    failed to start due to the following error.  The driver has
    been blocked from loading".

    What is the problem?

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