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xxyyz

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Everything posted by xxyyz

  1. NoneRain - can you tell me the version you found, and where I could obtain it?
  2. There are 15 pairs of errors in the Event Viewer. The first (ID 1060) says "\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system." The second (ID 7000) says "The eapihdrv service failed to start due to the following error. The driver has been blocked from loading". The problem seems to be that esetonlinescanner_enu.exe puts ehdrv.sys in a Temp folder then expects it to be in the \system32\drivers folder (where other ESET products put it - but I don't have any other ESET products).
  3. Yes, I am using version 3.3.3.0, and yes, I have those two Windows updates (and every other legitimate Windows 7 update). Do you use the online scanner on Windows 7?
  4. In an earlier thread "Online Scanner Errors" (now archived or I would have Replied there), I described a problem where, in Windows 7, the Event Viewer shows 30 error messages every time I run esetonlinescanner_enu.exe. Marcos said "I'd suggest raising a ticket with your local customer care." I finally contacted ESET Support at https://www.eset.com/ca/support/contact/ - I assume this is what Marcos meant. As I expected, they only provide support for paying customers, so I still don't know why all the error messages appear. Is anyone else using the online scanner on
  5. Thank you for the clarification, peteyt. I will try emailing support.
  6. Thank you. I was not complaining, I just wanted to remind you to take a look at the logs you had requested. I did uninstall AdBlock Plus (I do not have SuperAdBlocker), and also disabled MSE R/T scanning (the only anti-malware I have installed), then ran esetonlinescanner, getting the same errors in the Event Viewer. I downloaded, installed and ran the free 30-day trial of ESET NOD32 Antivirus (eset_nod32_antivirus_live_installer.exe), and there were no Event Viewer errors. As long as the S/W was installed, ehdrv.sys was in the system32\drivers folder, but when I uninstalled the S/W
  7. 17 days since I submitted the logs including Sysinspector. No response?
  8. Thank you. Have included SysInspector - 2 log files attached - 1 with no ESET S/W installed, the second one at the end of an esetonlinescanner_enu.exe scan, before closing/uninstalling. ELC_logs3.zip ELC_logs4.zip
  9. Thank you. I have attached 2 log files - 1 with no ESET S/W installed, the second one at the end of an esetonlinescanner_enu.exe scan, before closing/uninstalling. ELC_logs1.zip ELC_log2s.zip
  10. Thank you for the reply. Yes, I'm sure - it was restored to the Vaio factory settings a couple of months ago, and no AV has been installed since then.
  11. Thank you for the reply, but turning off R/T MSE protection did not change anything. MSE is the only anivirus or other security sw I have installed.
  12. Thank you for the reply, but running the online scanner as Administrator did not change anything.
  13. Windows 7 64-bit. Downloaded esetonlinescanner_enu.exe from https://www.eset.com/ca/home/online-scanner/ It seems to run O.K., but there are multiple pairs of errors in the Event Viewer. The first (ID 1060) says "\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system."; the second (ID 7000) says "The eapihdrv service failed to start due to the following error. The driver has been blocked from loading". What is the problem?
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