R4fal

Hello, One of our email addresses is being blocked by Eset Endpoint Security as a reason -found on cloud black list. Score 100. Email address is accounts_do_not_reply@aldridgesecurity.co.uk Emails send from this address internally are marked as SPAM and deleted by our ESET Endpoint Security version 7.2.2055.0 Please advise how can this be resolved? This email address is used to send out documents to our customer so would like to avoid this being blocked.

Hi Marcos, I'm not sure if anything has been done, however I've tested it today and emails went trough without even being marked as spam. Please mark this as resolved.

I've attached the message and the log result showing score 100. Today however when I've send the same email it was not deleted, it was prefixed [Spam] which we should normally have with spam messages. however the score did not changed, it's still 100. I've change the rule from "delete email" to "move email to deleted items folder" Desktop.zip

Hi Marcos, Thank you, I did try that and unfortunately it did not work 😕

Hi Marcos, Thank you for the reply, however I would like to know how I can actually whitelist a domain or sender to not be rejected by Advance Heuristics scan? Can you advise that please?

Hello, We have a problem with the Advance Heuristics, it's deleting emails from one of our customers, when the email reaches users outlook , it's deleted, when checked the log it shows, advance heuristic score 100, Is there any way to whitelist the sender? Funny thing is ESET Mail protection on Exchange server does not see any problem with the email, however when the email hits the mailbox of the users its automatically deleted because of advanced heuristics. Please advise.