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  1. Upvote
    fabioquadros_ gave kudos to Marcos in Terrible, why not say nonexistent service in Brazil   
    We are very sorry to hear about your unpleasant experience. We have contacted our partner in Brazil and asked for more information about how your case was handled. Will keep you posted.
    Should you come across any issues, feel free to ask here and we, ESET moderators, and other experienced and knowledgeable users will be happy to help you.
  2. Upvote
    fabioquadros_ gave kudos to SeriousHoax in Avast Now Also Has Block-At-First-Site-Capability   
    The blog post is from 2016. So Avast has this for 4 years. BTW, this particular feature on Avast requires MOTW.
    Anyway, ESET should take inspiration from Kaspersky's Application Control.
  3. Upvote
    fabioquadros_ gave kudos to itman in Avast Now Also Has Block-At-First-Site-Capability   
    The fact is Eset has all the internal mechanisms in place to accomplish this. All they have to do is block the process until LiveGrid black list determination processing has completed. As to the false positive element, I say "to hell with that." Most home users would not be significantly impacted by such process blocking. 
    This could be also further refined by adding Trusted Publisher, signing, etc. criteria to Eset Reputation scanner. Failure on reputation coupled with suspected malicious activity should be enough to block until LiveGrid initial scanning is completed.
  4. Upvote
    fabioquadros_ gave kudos to itman in Avast Now Also Has Block-At-First-Site-Capability   
    Avast blog article here: https://blog.avast.com/cybercapture-protection-against-zero-second-attacks .
    Detail on configuration options here: https://support.avast.com/en-us/article/54/
    Of note is this feature exists even in Avast free version.
    Time Eset "get with the program" and offer same like capability for their home use products.
  5. Upvote
    fabioquadros_ gave kudos to peteyt in Your LiveGrid system needs tweaking   
    While I completely agree with your statement, nothing can be 100 percent, but does that mean we shouldn't put in things to try and stop it? By that logic couldn't we argue that why bother with protection if some kind of malware could theoretically be designed to bypass or disable an AV (yes I know my comparison is slightly different to the issue we are talking about and AVs have tech to stop these).
    I do think we will see a lot more people requesting a folder system for ransomware protection. As mentioned before I'd love to see a better system for advanced users for warning them about files with no to low reputation. I get that eset doesn't want to cause issues and confusion for average users but surely that shouldn't mean the more advanced users should go without. Just make it harder to find and enable these things and make it clear when enabling the risks.
  6. Upvote
    fabioquadros_ gave kudos to Nightowl in Release 13.2.15 before official announcement   
    You are just angry at something that you can't change , all companies do the same , they release an update and then they give the change notes after a while , or go meet Microsoft , they won't tell you what changed. or say hello to Steam
    I don't represent ESET , and I don't work for them , but a delay of a bit or few hours after being posted in their download page and after that to their forum , it doesn't mean anything bad , they have posted it they didn't hide them , It's just a matter of a little bit of time delaying the upgrade so you can read the notes and after than initiate your upgrade or delay it for next version.
  7. Upvote
    fabioquadros_ gave kudos to Nightowl in Release 13.2.15 before official announcement   
    Just wait till you see official notes before you upgrade , or refuse the upgrade if you don't know the changes.
  8. Upvote
    fabioquadros_ gave kudos to ajgamer in GTA V / Online Crash because of ESET Internet Security or EIS   
    That didn't work either.
    Thank you.
    Please if someone from ESET could help me with this issue?
    I uninstalled EIS again.
    I have just purchased 1 year subscription of KasperSky Internet Security 2020.
    I did nothing additional to do anything like exclusions or disable. No manual settings, just straight forward install and activated the license.
    Game is working fine, Loading everything perfectly. No Crash!
    That doesn't mean, I am stopping here. Even though I paid to KasperSky for 1 year already. I don't want to retain with them infact, I want to shift to ESET.
    Reason I bought KasperSky is because it's been around week and we have not come up to any progressive conclusion. I've given enough proof that ESET is causing the issue. I cannot keep my security at risk because ESET is not acknowledging it at all.
    If we can fix the concern, I will move back to EIS HAPPILY! (I trust ESET for a decade now).
    My License with ESET is pending to expire in 2021 (Late around November). Please also let me know how you can extend or pause that so that I don't loose my days because your software being the culprit is making me not using your services temporarily.
    Proof that GTA Online works fine with KasperSky (1 Year Subscription and not Trial).

  9. Upvote
    fabioquadros_ gave kudos to Marcos in Suggestions for ESET   
    Application Control is planned.
    A research was already made, currently there are no plans to back up files. We focus on protection since letting malware run has always negative consequences and 100% remedy is often not possible. Not to say that backing up any files in the event of modification has adverse effect on performance and that could render the machine unusable if big files are modified.
    ESET software is install-and-forget. End users use automatic mode in which they are not prompted for actions (firewall, HIPS, malware cleaning, etc.).
    Patch management is not currently planned. If there is one day, it will be probably in business products. Most likely it would not be a part of ESET NOD32 Antivirus.
    That is not planned. ESET uses a strong URL scanner which protects users from suspicious or malicious URLs.
    Not planned. There are other add-ons and 3rd party applications for that, we make antimalware software.
    Anti-keylogger is part of the secured browser used by Banking and payment protection.
    Not sure if this is planned but there's a chance we'll have it in the future.
    I have no clue what you mean. Both the peer and server would have to support it so SSL is best thing for securing connection.
    Behavior Blocker as well as HIPS and other malware are constantly being improved.
    ESET has always been able to clean malware, e.g. if infected by Virut or other file infecting virus. Cleaning is not possible if a virus rewrites vital data in files.
    Again, we make antimalware software. There are other vendors that make hypervizors, such as VMware, Oracle, etc.
  10. Upvote
    fabioquadros_ gave kudos to Marcos in ESET Home products and av-test.org   
    Both products are more-less same in terms of protection features. On the othet hand taking part in tests is quite costly so AV makers have to make decisions about spending the money effectively which is one of the reasons for that.
  11. Upvote
    fabioquadros_ gave kudos to itman in Steam game Medal of Honor being flagged as PUA   
    All I can say is you appear to be the first one to every get an Eset deep behavior detection. I for one have never seen anything showing a BH/........... detection.
  12. Upvote
    fabioquadros_ gave kudos to Nightowl in Steam game Medal of Honor being flagged as PUA   
    Hahahaha , ESET is smart , knows that EA Games are PUA
  13. Upvote
    fabioquadros_ gave kudos to itman in Web Site Magecart Attacks - Kudos to Eset Again!   
    First a recent reference article:
    Credit Card Skimmer Found on Nine Sites, Researchers Ignored
    So I decided to test Eset on detection capability. Per the linked article, picked one of the infected sites - Bahimi swimwear shop - first infected in November, 2019, the skimmer is still there today.

    Attempted to order something here: https://bahimi.com/gbp/checkout/onepage/ .

    Eset immediately detected the card skimmer:

  14. Upvote
    fabioquadros_ gave kudos to Nightowl in ESET Memories   
    I used to love the simplicity of those interfaces in v3 for an example :

  15. Upvote
    fabioquadros_ gave kudos to Aryeh Goretsky in NOD32 Detect Stalkerware   

    Yes.  Most are going to be detected as spyware, but also detections of trojans or agents are possible as well.


    Aryeh Goretsky
  16. Upvote
    fabioquadros_ gave kudos to Marcos in ESET Memories   
    AMON is the former name of the real-time protection module. We still call it internally that way and also real-time protection driver in the latest v13 is called eamonm.sys.

  17. Upvote
    fabioquadros_ gave kudos to peteyt in ESET Memories   
    I gather amon is just a part of eset? Interesting to see how the GUI and GUIs in general have changed over the years
  18. Upvote
    fabioquadros_ gave kudos to Nightowl in ESET Memories   
    Oh this is very old! , I never had my hands on it , it would be awesome to have our hands on the installers again to make some fun with XP virtual machines , but I guess that is not possible
    But I miss those days , golden time.
    When you had to remove Norton because it's eating most of the 512MB of RAM and switching to ESET for it being light on the PC
    v2 Control Panel I found it :

  19. Upvote
    fabioquadros_ gave kudos to Marcos in ESET Memories   
    Cherishing memories



  20. Upvote
    fabioquadros_ gave kudos to Nightowl in ESET Memories   
    Just some photos I found on the internet that can bring some good moments and make your white hair shine brighter.

    Hmmm , I used to love that GUI ! , so simple and basic but powerful.
  21. Upvote
    fabioquadros_ gave kudos to Nightowl in ESET to support development of a Coronavirus PCR test in Slovakia, donates the first 100,000 samples   
    Thank you ESET
    An antivirus in digital and real life
  22. Upvote
    fabioquadros_ gave kudos to Marcos in ESET to support development of a Coronavirus PCR test in Slovakia, donates the first 100,000 samples   
    Machine translation:
    Scientists from Slovak companies MultiplexDX, Lambda Life and ProScience Tech have joined forces with virologists from the Biomedical Center of the Slovak Academy of Sciences (BMC SAV) to build a reagent kit according to the World Health Organization (WHO) protocol for reliable detection of SARS-CoV-2. In the first phase they plan to produce and make available 100,000 PCR tests. The ESET Foundation supported the development of the test and finances the first 100,000 pieces to be offered as a gift to the Slovak Republic.
    Key components have been developed and manufactured by MultiplexDX, a company dedicated to developing and manufacturing innovative reagents for various molecular diagnostic methods. The Slovak PCR test is currently being validated in cooperation with a team of scientists from the BMC SAS. Preliminary results show not only the functionality but also the good sensitivity of the new test, comparable to the currently used diagnostics. “This means that our test is reliable and accurate and can help diagnose early-stage patients. We can produce key components for 100,000 PCR tests in two weeks, ”explains Pavol Čekan, founder of MultiplexDX.
    “In the process of validation and subsequent registration of the resulting report we cooperate with the non-profit organization CCCT SK. It will be estimated to take about three weeks, ”said Adam Andráško of ProScience Tech. "Virus detection consists of sample collection, RNA isolation and PCR diagnostics itself, with our joint efforts focused on the last step," said Ivan Juráš of Lambda Life. “I believe that the efforts of our scientists will be crowned with success, and we will have enough PCR tests from our own resources as important as coronavirus detection. This will help Slovakia not only in continuous testing, but we will also create a reserve in case there is a shortage of tests in the world, ”notes Robert Mistrík from the permanent crisis staff.
    The ESET Foundation supported the development of the test and provided funding for the first 100,000 units from the COVID-19 Effective Diagnosis and Prevention Fund. These tests will be offered as a gift to Slovak state institutions. “When creating the Fund, it was important for us to ensure effective mass-scale diagnostics, which can only be achieved through science. Even in such a critical situation, the importance of supporting science in Slovakia, which we have been dedicated to for a long time, thus proves important, ”says Richard Marko, CEO of ESET.
    Production capacities will primarily be available to diagnostic laboratories in Slovakia after the first 100,000 tests have been used. “We are ready to cooperate with state laboratories, flexibly respond to their needs and supply them efficiently. After meeting the needs of Slovak Laboratories, we can direct our capacities to other countries that would need our products, ”explains the authors of the test.
  23. Upvote
    fabioquadros_ gave kudos to Marcos in I want to know why Eset security products are so fast.   
    There are many reasons for that, not just one. One of the things we do is that the resource-intensive code emulation is done once and the result is cached for future use so advanced heuristics doesn't have to emulate files each time they are accesses and scanned. Then there are other safe caching mechanisms to ensure that files are re-scanned only when needed (e.g. after module updates), trusted / whitelisted files are scanned less frequently, etc. which also positively affects performance.
  24. Upvote
    fabioquadros_ gave kudos to PassingBy in The PC Security Channel [TPSC] vs Eset 2020   
    Not too long ago we were here, in another thread, discussing about the previous test from this very same guy who gave ESET appalling scores with a major war of words ongoing on this place for weeks. That was when i joined the ESET family and this forum. Because while everyone was fighting based on the opinions of this guy, what i did was to download ESET, then set it up with maximum settings, including the HIPS rules which i added manually from an ESET guide and, that is my understanding, later on were added by ESET as standard in their product.
    The result was me leaving another product after over 15 years of non stop usage (they removed the spam protection to an extent) and buying a 3 years subscription for ESET with a special offer in my country of residence.
    I never had issues with the previous product. I had never issues with the current one, with only minor complaints related to small details. It might be to soon to be too positive. I don't know. However the bottom line is: Try things by yourself. Reviews are entertaining, they can be a rough guide to what you are looking for. But there is no substitute for your experience.
    ESET is working fine for me. I only consider their notifications an utter pain in the neck. I had to mute them. And some of their threats are not explained in the proper way. I am happy that i can change whatever i want and that i can set rules by myself if needed. It surely is not a suite for the lazy. But it is a good product, if one takes some time to learn how to use it and is not scared of asking questions.
    The support in the forum is overall good as well. The previous product had an appalling support.
    And did try many other products together with ESET. I threw all of them away. Some slowed down my PC, others had too much bloatware in them, some were oversimplified and didn't allow me to have a good control (no notifications at all in those...as opposed to ESET, with worse nightmares as you don't know what's going on underneath).
    Try things yourself! We'll be here in a few months with this guy giving ESET a lower score and more arguments arising, most probably.
  25. Upvote
    fabioquadros_ gave kudos to Marcos in Privacy with eset?   
    It concerns the customer improvement program that one can opt in for during installation or later in the setup:

    For more information, click the link that will open https://help.eset.com/eis/12/en-US/ceip.html:
    Customer Experience Improvement Program
    By joining the Customer Experience Improvement Program you provide ESET with anonymous information relating to the use of our products. More information on data processing is available in our Privacy Policy.
    Your consent
    Participation in the Program is voluntary and based on your consent. After joining in, the participation is passive, which means you don't need to take any further action. You may revoke your consent by changing the product settings at any time. Doing so will bar us from further processing of your anonymous data.
    You may revoke your consent by changing the product settings at any time:
    •Change the Customer Experience Improvement Program settings in ESET Windows home products
    What types of information do we collect?
    Data about interaction with the product
    This information tells us more about how our products are used. Thanks to this we know, for example, which functionalities are used often, what settings users modify or how much time they spend using the product.
    Data about devices
    We collect this information to understand where and what devices our products are used on. Typical examples are device model, country, version and name of the operating system.
    Error diagnostics data
    Information about error and crash situations is also collected. For example, what error has occurred and which actions led to it.
    Why do we collect this information?
    This anonymous information lets us improve our products for you, our user. It helps us to make them the most relevant, easy-to-use and faultless as possible.
    Who controls this information?
    ESET, spol. s r.o. is the sole controller of data collected in the Program. This information is not shared with third parties.
    For privacy policy, read https://help.eset.com/eis/12/en-US/privacy_policy.html:
    ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31 333 535 as a Data Controller ("ESET" or "We") would like to be transparent when it comes to processing of personal data and privacy of our customers. To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing our customer ("End User" or "You") about following topics:
    •Processing of Personal Data,
    •Data Confidentiality,
    •Data Subject's Rights.
    Processing of Personal Data
    Services provided by ESET implemented in our product are provided under the terms of End User License Agreement ("EULA") but some of them might require specific attention. We would like to provide You with more details on data collection connected with provision of our services. We render various services described in the EULA and product documentation such as update/upgrade service, Livegrid®, protection against misuse of data, support, etc. To make it all work, We need to collect following information:
    •Update and other statistics covering information concerning installation process and your computer including platform on which our product is installed and information about the operations and functionality of our products such as operation system, hardware information, installation IDs, license IDs, IP address, MAC address, configuration settings of product.
    •One-way hashes related to infiltrations as part of ESET LiveGrid® Reputation System which improves the efficiency of our anti-malware solutions by comparing scanned files to a database of whitelisted and blacklisted items in the cloud.
    •Suspicious samples and metadata from the wild as part of ESET LiveGrid® Feedback System which enables ESET to react immediately to needs of our end users and keep us responsive to the latest threats providing. We are dependent on You sending us
    oinfiltrations such as potential samples of viruses and other malicious programs and suspicious; problematic, potentially unwanted or potentially unsafe objects such as executable files, email messages reported by You as spam or flagged by our product;
    oinformation about devices in local network such as type, vendor, model and/or name of device;
    oinformation concerning the use of internet such as IP address and geographic information, IP packets, URLs and ethernet frames;
    ocrash dump files and information contained.
    We do not desire to collect your data outside of this scope but sometimes it is impossible to prevent it. Accidentally collected data may be included in malware itself (collected without your knowledge or approval) or as part of filenames or URLs and We do not intend it to form part of our systems or process it for the purpose declared in this Privacy Policy.
    •Licensing information such as license ID and personal data such as name, surname, address, email address is required for billing purposes, license genuineness verification and provision of our services.
    •Contact information and data contained in your support requests may be required for service of support. Based on the channel You choose to contact us, We may collect your email address, phone number, license information, product details and description of your support case. You may be asked to provide us with other information to facilitate service of support.
    •Location data, screenshots, data about the configuration of your computer and data recorded by your computer's camera may be collected for Protection against misuse of Data function with retention period 3 months. The account on https://my.eset.com needs to be created, through which the function activates data collection in the event of computer theft. Collected data are stored on our servers or on the servers of our service providers.
    •Password manager data such as passwords and addresses are stored in an encrypted form only on your computer or other designated device. If You activate the synchronization service, the encrypted data are stored on our servers or on the servers of our service providers to ensure such service. Neither ESET nor the service provider have access to the encrypted data. Only You have the key to decrypt the data.
    Data Confidentiality
    ESET is a company operating worldwide via affiliated entities or partners as part of our distribution, service and support network. Information processed by ESET may be transferred to and from affiliated entities or partners for performance of the EULA such as provision of services or support or billing. Based on your location and service You choose to use, We might be required to transfer your data to a country with absence of adequacy decision by the European Commission. Even in this case, every transfer of information is subject to regulation of data protection legislation and takes place only if required. Privacy Shield mechanism, Standard Contractual Clauses, Binding Corporate Rules or another appropriate safeguard must be established without any exception.
    We are doing our best to prevent data from being stored longer than necessary while providing services under the EULA. Our retention period might be longer than the validity of your license just to give you time for easy and comfortable renewal. Minimized and pseudonymized statistics and other data from ESET LiveGrid® may be further processed for statistical purposes.
    ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify supervisory authority as well as data subjects. As a data subject, You have a right to lodge a complaint with a supervisory authority.
    Data Subject's Rights
    ESET is subject to regulation of Slovak laws and We are bound by data protection legislation as part of European Union. You are entitled to following rights as a data subject:
    •right to request access to your personal data from ESET,
    •right to rectification of your personal data if inaccurate (You also have the right to have the incomplete personal data completed),
    •right to request erasure of your personal data,
    •right to request restriction of processing your personal data
    •right to object to processing as well as
    •right to data portability.
    If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:
    ESET, spol. s r.o.
    Data Protection Officer
    Einsteinova 24
    85101 Bratislava
    Slovak Republic
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