RepuComp

Hello, i have opened this topic: https://forum.eset.com/topic/1965-false-positive-couldnt-reach-yoy-by-e-mail/ a few days ago, you answered me and locked to topic right away. as i wrote in the title of the topic i have tried to reach ESET by mail through samples@eset.com but you don't answer there - at all. i have sent at least 6 e-mails in the last two months and no one is answering, replying, say something. how can i solve this matter? first, i don't understand why you detect us as PUA and second - you have said that the user has the option to install my software but actually, he doesn't, and i have screenshots attached showing that even when you choose ignoring your detection it still doesn't work. thank you in advance for the reply, i really want to solve things out Adi

fmy name is Adi. I work for iLivid (hxxp: //www.ilivid.com/) as a member of the Reputation and Compliance Team. Our product offers customers the very best way to download videos from popular online video and file hosting sites all across the internet. A scan of our product on your site revealed one of our files have been marked as a variant of Win32/iLivid.A. This is the file: hxxp:/ /download.ilivid.com/iLividSetup.exe Can you please explain how our file ended up on this list? More than that, we found out that if a user trying to install our product, you don’t let him do it even if he chooses to ignore your suggestion. our reputation is extremely important to us, as is the confidence of our users in our product. Every time a file of ours ends up on such a list it impacts our product. We would like to have our file deleted from your lists. Please respond as soon as possible so we can discuss the matter. Thank you for your cooperation, Adi Reputation and Compliance Team iLivid