[unable to clean - win32/Pitou.J trojan]

 Unable to clean trojan file by ESET Internet Security

[Modules update failed: Download interrupted]

We are receiving same problem from our many customers. One thing i found common is that all customers have formatted laptop recently.  Also the customers claims that their internet is working fine. And www.eset.com is not opening in some case; no firewall nothing.

[Modules update failed: Download interrupted]

[can't install eset mobile security]

On 12/27/2019 at 12:41 PM, Marcos said:

Boxed versions require activation, e.g. via https://www.eset.com/int/support/activate/

 

Yes but eset shows error before entering any license I have sent the steps that eset mobile security show. Please find the attachment within this message.

Thank you

 

ems.pdf

[can't install eset mobile security]

19 hours ago, Marcos said:

Please provide your public license ID or drop me a private message with your license key.

Hello @Marcos

We are distributor of Eset in Nepal and every license key of mobile security is showing same problem. I can provide a license key if it would help.

 

Thank you

[can't install eset mobile security]

It shows license cannot be used for this product but the fact is i just selected country as Nepal and email address then this error pop up. It is facing all over Nepal. But when we select country as India, eset mobile security can be install.

[Modules not functioning]

Hello 
Can anyone provide me with the solution. I could not solve it. Please help me

 

Thank you

 

[Modules not functioning]

On 9/26/2019 at 12:52 PM, Marcos said:

Please continue as follows:
- temporarily uninstall EAV and install ESET Internet Security; activate a 30-day trial version
- under Help and support -> Details for customer care, enable advanced logging
- reboot the machine
- disable logging
- collect logs with ESET Log Collector.

After the issue has been resolved, you'll downgrade to ESET NOD32 Antivirus and use your own license for activation.

Tried as you said but didn't worked.. 

Please find the attachment file

eis_logs.zip

[Modules not functioning]

i have re-installed eset three time but shows same problem

[Isn't ESET Internet Security should prevent from Ransomware? Even through there was ESET Internet security installed in the computer, ransomware encrypt my files.]

Thank you everyone to reply

Is there any possibility to recover those encrypted files.
 

[Isn't ESET Internet Security should prevent from Ransomware? Even through there was ESET Internet security installed in the computer, ransomware encrypt my files.]

 

[Activation error]

49 minutes ago, Marcos said:

We are not aware of any activation issues. Are you still getting either of these errors at the moment?

For the moment, we are not getting any activation issue. Is there any other issue of activation fail due to an internal error cause we are facing this problem frequently.

Thank you for your reply @Marcos

[Activation error]

We encountered with ECP .4098 error also in last week during activation. Both shows an internal error message.

[Activation error]

It shows ACT0. Also can you tell me all the possible reasons for activation fail, an internal error has occur. Most of the answer were to contact technical support.

Thank you

[Activation error]

19 hours ago, Marcos said:

There is a temporary outage of activation servers. We've been actively working on it and the system should be up and running soon.

We apologize for the inconvenience.

Hello @Macros 

What about now? Is activation server working now ?

Thank you for your reply

 

[Activation error]

Hello,

I have been facing same error today while activating eset antivirus. Installation was successful but the activation fail.

I have tried everything i knew. I think this problem is occurring due to windows update. Please help me to solve this problem. I have tried in two different computers but same problem.

Thank you!! 

[Is it possible to decrypt files encrypted with the Nasoh ransomware?]

Thank you for your reply @Marcos

[Is it possible to decrypt files encrypted with the Nasoh ransomware?]

Hello

Is it possible to decrypt files encrypted with the Nasoh ransomware from eset, if yes how?. My files were encrypted before installing eset. 

 

Thank you