Barkupatree2002

I tried your suggestion. Indeed the number of scanned emails indicated by the protection statistics increased after scanning my suspicious email. This is a simple and effective way to confirm that the email has been scanned. Thanks very much.

I received what to my eye is a suspicious email. It is in a list of emails in my inbox. My email client is Windows LIve Mail 2011 version 15.4.3555.0308. I tried to scan the email by right clicking on the email, selecting '"ESET Smart Security" from the drop-down menu, and then selecting "Rescan messages" from another drop-down menu. I selected "all messages in the current folder" and "rescan already scanned messages." Subsequently there was no indication that a scan was occurring. Additionally I could not find any indication in the log files under "events" or "computer scan" that indicated that a scan of my emails had occurred. How do I know if scan of my email actually happened? I am using ESET Smart Security version 8.0.304.0. Thanks.

Arakasi, A few days ago I uninstalled Eset Smart Security 7 and reinstalled ESS 5.2.15.0. Since then I have not noticed any decrease in the activity of my laptop's fan. I have to conclude that ESS 7 is not the source of the increased fan activity. Perhaps new thermal paste is needed as you suggested a few weeks ago. Alternatively, I wonder if the fins on the heatsink that fit against the fan housing have become clogged with dust and dirt. I suspect that this could be the problem because, even though the air intake and exhaust vents appear clean from the outside, there does not seem to much air flowing from the exhaust vent. My laptop has a large easily removable back panel and after removing it I could see the fan (but not the space between the fins of heatsink and the fan housing). However, the back panel does not extend all the way to the edge of computer and therefore to remove the fan requires removal of the keyboard and the front panel underneath the keyboard as well as some other steps. That is a task that is probably beyond my capabilities. I would like to thank you and all the Eset forum members who have replied to my posts for your help in determining that ESS 7 is not the problem.

Hi Barkupatree2002, For me, this your message clearly shows that ESET is not connected to your fan sppeding and increased noise. Memory usage is not source of heat, and does not increase speed of your computer fan. If you open let's say IE or Firefox or Chrome and open more than one page, you'll see lot of used memory ... Only processes using more PCU are source of greater heating of your processor... So, if you want to find source of your "problem" - monitor your PC (Use Taks Manager, Process Explorer, ProcMon, or something simmilar) or log your PC activity and try to find process or service that is source of this activiy. Podrska2NORT, I am beginning to come to the same conclusion, i. e. that ESET Smart Security 7 is not the source of the increased fan activity that I have been experiencing since upgrading from ESS 5. I am considering uninstalling ESS 7 and reinstalling ESS 5 to see if the fan activity decreases. If I do so, I will let you know whether I experience a decrease in fan activity. I noticed under "Programs" on the Windows control panel that the following two programs were installed after I installed ESS 7: 1. Adobe Flash Player Active X 12.0.0.44 -- This was installed 3 days after ESS 7 as an Adobe recommended update from a prior version. Oddly, even when I know that Adobe Flash Player is running I can not find it in the Windows Task Manager except for a process described as "Adobe Flash Player Installer/Uninstaller." This item does not seem to use any CPU. 2. Microsoft Power Point View 14.0.7015.1000 -- This was installed 6 days after ESS 7, probably as part of a regular Microsoft update. I rarely use Power Point. Thanks for your help.

SCR, I will check out the program you suggested. Thanks.

After reading your post, I read the procedure for removing the heatsink from my computer in order to apply new thermal paste and I viewed a few videos on the internet demonstrating how to do this with other laptops. This looks like a fairly complex procedure that I am not prepared to tackle, at least not yet. Thanks.

Podrska2NORT, I pinned the Windows Task Manager in the upper corner of the laptop's screen, selected "show processes from all users", selected "processes", and then set the table to sort by CPU usage. As I used the computer I monitored the activity in the table. Consistently at the top was "System Idle Process" which I understand to be a process that in effect measures CPU availability. System Idle Process was usually in the 90s, slipping lower when I opened an application such as Internet Explorer. ESET's ekrn.exe *32 would sometimes momentarily jump up the list to be within the top 5 processes listed but it would quickly drop back down.. Even when it was within the top five, ekrn.exe *32's usage of the CPU seemed to be 5 or less. When I sort the list by memory, ekrn.exe *32 is consistently high on the list. As I type this ekrn.exe *32 is using 103,096 K of memory according to the Windows Task Manager. What do you think these readings reveal about ESET 7 and fan activity? Thanks.

Marcos, I disabled Advanced Memory Scanner in the HIPS setup. That did not seem to make any difference. I did not disable the real-time protection. Doing that seems a little bit unsafe. Thanks.

Arakasi, I disabled the ESET GUI, but that did not make any difference. By the way, the increased fan activity occurs even if I have not opened up ESET. Thanks.

SweX, I am not running any other security software with ESET. Some of the programs in the list of startup programs that load when the computer boots up may be unnecessary and could therefore be disabled as you mentioned. However, I did not make any changes to that list either before or after upgrading to ESET 7 so it seems unlikely, at least to me, that those programs are the source of the increased fan activity that I have noticed since upgrading ESET. After determining why ESET 7 is causing increased fan activity (or alternatively determining that ESET is not the cause) I will again take a look at the list of startup programs to see if I can eliminate one or more of them. Thanks for the suggestion.

SCR and SweX, I checked the intake air vents on the bottom and the exhaust air vents on the side of my laptop pc. There was very little dust. I removed it but nothing changed with respect to the fan's operation. Thanks.

Recently I uninstalled Eset Smart Security 5 and subsequently installed Eset Smart Security 7.0.302.26. Ever since then my computer's fan seems to run longer and louder. Has anyone else experienced this? Does anyone have any thoughts on why this is happening? Thanks.