Alex21
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Posts posted by Alex21
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On 4/7/2020 at 10:59 PM, Marcos said:
Thank you. Obviously some registry values are set to a value meaning "superseded" instead of "installed" that we didn't expect. We are currently discussing how to deal with it. In the mean time, use the installer to upgrade to the latest version or to install it from scratch.
My ESET says "LiveGrid essentials are not correct". Could this be the reason why am I not able to update? I tried flushing the dns and resetting the winsock, I haven't tried other ipconfig commands so there might be hope.
I also noticed that ESET blocks NT Kernel and DNS Client (the kernel got blocked 108 times while the client got blocked 61). Is this normal?Here is the image:
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21 hours ago, Marcos said:
Thank you. Obviously some registry values are set to a value meaning "superseded" instead of "installed" that we didn't expect. We are currently discussing how to deal with it. In the mean time, use the installer to upgrade to the latest version or to install it from scratch.
Will the fix be released and will be able to update ESET later? Just curious
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@Peter Randziak
I exported it as txt file, is that ok? -
3 hours ago, Peter Randziak said:
@Alex21 can you please provide us with export of HKLM\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages on the system, where you currently have version 13.0 and the upgrade is not offered?
I will do that when I am available. I also tried cleaning the cache of the update and restarted. Haven't saw nothing but I will send the log.
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1 hour ago, Marcos said:
Are you offered the upgrade after switching to the pre-release update channel?
Looks like it offered me an update after switching to the pre-release. I have just checked for updates and it looks like it is downloading. The file name is em002_64_I0.dll.nup
Is this it?The program didn't update, instead it downloaded Pre-released modules but I had the latest modules. I only have 2 folders left in the ProgramData\Eset\Eset Smart Security\updfiles
Restarted my PC and nothing.
1 hour ago, Marcos said:Couldn't it be that you disabled program updates in the advanced update setup?
I haven't played with the Advanced Settings and haven't touched the Update Setup. I dig over the forums and found that users with valid license keys were able to update the product. I have a trial license but even with a non-trial license it didn't updated. My old license was cancelled which should lasted till 2022 but even with that license I wasn't able to update to the latest version at that time.
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1 hour ago, PassingBy said:
I didn't see my update either yet. One machine got it. My mobile got an update too. The other laptop saw nothing.
The cause of my problem is probably my outdated OS (Windows 7) or due to the server.
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22 hours ago, Marcos said:
You can upload the files here. They are available only to ESET staff.
I couldn't upload the content of the updfiles since it doesn't support the extension (it has no . extension, it's just a basic file.) I will check if my DNS has been poisoned and it prevents me from updating.
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2 minutes ago, Marcos said:
Did you install it using Live Installer or you upgraded from an older version via the in-product update feature or somehow else?
Please provide:
1, logs collected with ESET Log Collector
2, the content of the "C:\ProgramData\ESET\ESET Security\updfiles\http_repository.eset.com" folder.The antivirus came with the PC (the guy who reset my computer installed it) and it was on 12 (2017). I upgraded from it to 13. How should I send you these files? via DM or in the topic itself?
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1 minute ago, Marcos said:
What language version of ESET Internet Security do you have installed?
English.
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I have ESET Internet Security 13.0.22.0. However, the latest version of the product is 13.1.16.0
I saw ESET saying updating product, but it won't actually update the product. I am still on 13.0.22.0 and can't seem to update the software.
How do I fix this without any uninstallation of the software? -
7 minutes ago, Marcos said:
If the issue occurs with v13.0.24, further logs will be needed for analysis. Please carry on as follows:
- in the advanced setup -> diagnostics -> tools, enable Advanced operating system logging
- reproduce high CPU usage
- disable advanced logging
- compress C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl and provide it to ESET for perusal along with logs collected with ESET Log Collector.Ok but I wanna know. When I collected the logs for my previous ekrn issue it got fixed. I wanna know why?
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I had issues with ekrn.exe in the past and fixed it, but for some reason, whenever I launch any browser, the CPU spikes 100% and the system becomes unusable. It doesn't spike CPU when offline or not in the browser, but when I launch it and exit, it will still be 100% CPU usage.
For the past issue that I had with ekrn.exe, I ran ESET Log Collector and it made some logs of ekrn.exe and then the problem was gone.I am using Chrome 79 on Windows 7 Pro machine.
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Description: ESET Peek-in Code of a threat
Detail: If ESET couldn't stop a ransomware or a malware, it can decompile the code and show the code for the user if there is any killswitch or a decryption key to it.
It may not be inpossible, but It would be very cool feature in ESET.
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3 hours ago, Marcos said:
V12.2.30 with fixes is available in the Early access download section for download: https://forum.eset.com/files/category/3-early-access/
When will be the official release and How to install the early access?
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I have installed the latest version of Eset and when I boot up, it says that Eset cannot assign to Security Center or something like that but in the Security Center, it says it's turned On.
If anyone knows the answer, please reply
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1 hour ago, Marcos said:
I was able to find only one trial license for EIS valid until Oct 2019 registered to your forum's email address. If you have purchased a paid license and used a different email address, please provide me either the email address or the public license ID via a private message.
As for the cpu spikes, does temporarily pausing real-time protection make the issue go away? Do you have an on-demand scan scheduled to run? Are you doing anything specific on the machine when you observe the issue?
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42 minutes ago, Marcos said:
I was able to find only one trial license for EIS valid until Oct 2019 registered to your forum's email address. If you have purchased a paid license and used a different email address, please provide me either the email address or the public license ID via a private message.
As for the cpu spikes, does temporarily pausing real-time protection make the issue go away? Do you have an on-demand scan scheduled to run? Are you doing anything specific on the machine when you observe the issue?
Well I had registered the free trial cause the license was cancelled and about the cpu, I have demand scan scheduled but it doesn't affect the machine that much and I'm not doing anything specific when I observe the issue. I will collect the logs and attach it so that you can view the problem
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For some reason, Eset just doesn't like me. When I enter a license for Internet Security till 2020, it works just fine BUT after 1 week or so, it can't update the product and I need to get a new license EVERY TIME. Also, the ekrn process is using all of my CPU. I had this problem and then it disappeared after I collected the logs. But now, it's back.
I'm using 12.2.23.0 if that helps. I'm going to attach the logs of the ekrn.exe as soon as possible
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Try Kasperspy for decrypting the files. About the Ransomware, you need to remove it from Registry or download MalwareBytes to delete it, but you will need to end the task if the ransomware has it's own decrypting program like Wannacry or CryptoLocker.
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On 7/5/2019 at 11:43 AM, Marcos said:
Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup?
Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window.
When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link.
Since the SysInspector logs took very long to export, I done it separately, meaning that in the folder, there is eis_logs and eis_logs2 (eis_logs2 is the sysinspector only)
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5 hours ago, Marcos said:
Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup?
Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window.
When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link.
I'm just collecting Logs. I didn't enabled all, such as Internet Logs, Computer Scan Logs and ect. Because I think these aren't important
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It spikes the CPU even it's not scanning or updating. But I will collect the dump files.
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I have been using e
ESET Internet Securiry for a very long time and had no problems with it. But over the past few days, I'm getting some serious CPU usage fron ekrn.exe. The CPU will always stay on 100% and the only solution is to restart the whole PC. Please, if someone knows how to fix this, please tell me.
I also have Avast Premier and the realtime protection is disabled.
Why is my ESET not updating to the latest product version?
in ESET Internet Security & ESET Smart Security Premium
Posted
I don't use the program at all and will never use it. It was downloaded by my PC repair shop. And about the LiveGrid, what should I do about that? Is it because of that leaked license? When will the problem be fixed? Will I receive an update for the product?