Alex21

I don't use the program at all and will never use it. It was downloaded by my PC repair shop. And about the LiveGrid, what should I do about that? Is it because of that leaked license? When will the problem be fixed? Will I receive an update for the product?

My ESET says "LiveGrid essentials are not correct". Could this be the reason why am I not able to update? I tried flushing the dns and resetting the winsock, I haven't tried other ipconfig commands so there might be hope. I also noticed that ESET blocks NT Kernel and DNS Client (the kernel got blocked 108 times while the client got blocked 61). Is this normal? Here is the image:

Will the fix be released and will be able to update ESET later? Just curious

@Peter Randziak I exported it as txt file, is that ok? PackagesRegeditExport.txt

I will do that when I am available. I also tried cleaning the cache of the update and restarted. Haven't saw nothing but I will send the log.

Looks like it offered me an update after switching to the pre-release. I have just checked for updates and it looks like it is downloading. The file name is em002_64_I0.dll.nup Is this it? The program didn't update, instead it downloaded Pre-released modules but I had the latest modules. I only have 2 folders left in the ProgramData\Eset\Eset Smart Security\updfiles Restarted my PC and nothing. I haven't played with the Advanced Settings and haven't touched the Update Setup. I dig over the forums and found that users with valid license keys were able to update the product. I have a trial license but even with a non-trial license it didn't updated. My old license was cancelled which should lasted till 2022 but even with that license I wasn't able to update to the latest version at that time.

The cause of my problem is probably my outdated OS (Windows 7) or due to the server.

I couldn't upload the content of the updfiles since it doesn't support the extension (it has no . extension, it's just a basic file.) I will check if my DNS has been poisoned and it prevents me from updating. eset_log.zip

The antivirus came with the PC (the guy who reset my computer installed it) and it was on 12 (2017). I upgraded from it to 13. How should I send you these files? via DM or in the topic itself?

English.

I have ESET Internet Security 13.0.22.0. However, the latest version of the product is 13.1.16.0 I saw ESET saying updating product, but it won't actually update the product. I am still on 13.0.22.0 and can't seem to update the software. How do I fix this without any uninstallation of the software?

Ok but I wanna know. When I collected the logs for my previous ekrn issue it got fixed. I wanna know why?

I had issues with ekrn.exe in the past and fixed it, but for some reason, whenever I launch any browser, the CPU spikes 100% and the system becomes unusable. It doesn't spike CPU when offline or not in the browser, but when I launch it and exit, it will still be 100% CPU usage. For the past issue that I had with ekrn.exe, I ran ESET Log Collector and it made some logs of ekrn.exe and then the problem was gone. I am using Chrome 79 on Windows 7 Pro machine.

Description: ESET Peek-in Code of a threat Detail: If ESET couldn't stop a ransomware or a malware, it can decompile the code and show the code for the user if there is any killswitch or a decryption key to it. It may not be inpossible, but It would be very cool feature in ESET.

When will be the official release and How to install the early access?

I have installed the latest version of Eset and when I boot up, it says that Eset cannot assign to Security Center or something like that but in the Security Center, it says it's turned On. If anyone knows the answer, please reply

eis_logs.zip

Well I had registered the free trial cause the license was cancelled and about the cpu, I have demand scan scheduled but it doesn't affect the machine that much and I'm not doing anything specific when I observe the issue. I will collect the logs and attach it so that you can view the problem

For some reason, Eset just doesn't like me. When I enter a license for Internet Security till 2020, it works just fine BUT after 1 week or so, it can't update the product and I need to get a new license EVERY TIME. Also, the ekrn process is using all of my CPU. I had this problem and then it disappeared after I collected the logs. But now, it's back. I'm using 12.2.23.0 if that helps. I'm going to attach the logs of the ekrn.exe as soon as possible eis_logs.zip

Try Kasperspy for decrypting the files. About the Ransomware, you need to remove it from Registry or download MalwareBytes to delete it, but you will need to end the task if the ransomware has it's own decrypting program like Wannacry or CryptoLocker.

Since the SysInspector logs took very long to export, I done it separately, meaning that in the folder, there is eis_logs and eis_logs2 (eis_logs2 is the sysinspector only) Logs: https://www.dropbox.com/home/ESET DUMP FILES

I'm just collecting Logs. I didn't enabled all, such as Internet Logs, Computer Scan Logs and ect. Because I think these aren't important

It spikes the CPU even it's not scanning or updating. But I will collect the dump files.

I have been using e ESET Internet Securiry for a very long time and had no problems with it. But over the past few days, I'm getting some serious CPU usage fron ekrn.exe. The CPU will always stay on 100% and the only solution is to restart the whole PC. Please, if someone knows how to fix this, please tell me. I also have Avast Premier and the realtime protection is disabled.