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anthonyh

Former ESET Employees
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Everything posted by anthonyh

  1. I appreciate the patience on this issue, we have new steps for using the LDAP with simple authentication in order to get active directory to sync, which can be found here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3665 This has been very successful in getting the active directory structure to sync within the Linux deployment of Remote Administrator, please let me know if you run into any issues.
  2. Did it not allow you to keep the current database user, or did it clear your database at all? Can you list what did/did not upgrade, did you use the same upgrade path listed in the link provided by CB530? If so, were there any issues during the process.
  3. Is your cert being used to access the site from an external fqdn?
  4. So we can figure out where it went wrong in the chain, there are a couple places we can look for the error. On the server, there are two logs, C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log and C:\ProgramData\ESET\RemoteAdministrator\Server\EraApplicationData\Logs\trace.log On the client, there is just the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log. If you can find the error that corresponds with the time stamp, we can go from there. Also, if you could try to download it locally and try to install it usi
  5. We currently have an inquiry in with the development team asking where we can find further information on the sync task errors. With the static groups, do the computers show up when you go to the All group, then click on the Subgroups checkbox?
  6. Technically we are not able to support the installation of 3rd party products through Remote Administrator, but with that being said, are you installing the package using an hxxp:// path or a file:/// path?
  7. Thank you for your feedback, we have submitted it through the appropriate channels and will hopefully see it implemented soon!
  8. That is an excellent suggestion, and I think that could tie in with having an easier way to re-run a task as a whole. The issue has been submitted to our development team. We appreciate your patience!
  9. That makes total sense, and I will submit that request to our developers. To be honest, I think that the features are closed out for the release due out at the end of the month, but our developers do take the requests seriously, so keep an eye out.
  10. The tasks start as soon as the agent checks into the ERA again. You can force the client to check in by left clicking on the client and selecting "Send Wakeup call"
  11. Are you able to run authconfig.tui to join the machine to the domain? After that, Remote Administrator should be able to read the AD structure.
  12. Unfortunately the console itself is not able to export a PDF file directly, but since it is a browser based console, you are able to print directly from the browser and use any 3rd party print to PDF program to accomplish this.
  13. Are you able to see if the EKRN service is still running?
  14. Hello Jim, I apologize for the delay on a response, but to answer your first question, removing the clients from the task does not trigger any action to be carried out on the client, it is simply modifying the clients that the task will target the next time the task is run. As for the other two, there is some limited capabilities in creating tasks with certain triggers. If you were to create a dynamic group with a specific value, let's say the template Installed software . Application name contains Endpoint, then all machines that do not have an Endpoint product currently installed would
  15. I will pass your suggestion to our development team. In the meantime, you can use the filters to narrow down the package that you want, then once you create that task, you can continue using the same task to deploy to other targets, which would eliminate having to go through the repository list over and over again.
  16. The Agent does not show up in the task bar after installation, but it is possible to check the status of the agent in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Status.html.
  17. Just to be sure, if you go to appwiz.cpl, then select the Remote Administrator Agent and repair it, does it show the correct hostname information for your Remote Administrator server?
  18. It appears that the Agent is crashing for some reason. Can you do an uninstall/reinstall, then post the same portion of the log?
  19. Unfortunately we do not currently have a way to export the running stats to an external file or something that is readable outside of the software itself.
  20. Just to be sure, has the CentOS machine been joined to the domain?
  21. Unfortunately ESET Remote Administrator is not compatible with SQL server 2005. It is compatible with SQL/SQL Express 2008 or later. In a Domain Controller situation, the latest version of SQL express can be installed separately per the download on Microsoft's website: hxxp://www.microsoft.com/en-us/server-cloud/products/sql-server-editions/sql-server-express.aspx
  22. You are correct, there are a lot of moving parts to an install, which is typically all handled by our All-In-One installers. We do offer the stand alone installers so that each program can be configured to work around the SBS features, but it can be time consuming when setting it up per each environment. If you have the option of hosting a HyperV instance to run the Remote Administrator sever, the only real drawback would be having to send the Agent live installers to the clients for manual installation. However, after that is done, everything else will be controllable through the server
  23. The best thing to do here, because the database password is not kept unencrypted anywhere, is to change the setting to Create new user, and change the username. This username is only held by Remote Administrator, and the password is randomized on each install. The old user can be deleted after the install by using the SQL Studio.
  24. You are correct in that the version 6 Remote Administrator no longer has the mirror built in. With that said though, the clients still have the ability to create a mirror server and host the updates. In most of the instances we are seeing, the techs are usually setting up the ESET File Security install on the Remote Administrator server machine as the mirror, which is found by entering the advanced settings menu, then Updates>Mirror. It still needs port 2221 to be opened in the firewall, and the server connection address for the updates is still in the hxxp://%servername%:2221 format.
  25. Sorry for the delay, we have not had any bugs of this nature reported, but I would like to collect a bit of additional information. Does the search appear to be mapping the Active Directory structure completely, or does anything seem like it is missing? On the machines that are showing up, have you been able to deploy the agent or endpoint software successfully to them?
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