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Caio Amemiya

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  1. I just tried and now it's working fine! Thank you for the support!
  2. Greetings. Don't worry, thanks for your help!! I'll receive some feedback when the problem is solved? Or I should just try again next week? Again, I'm grateful! My best regards. Caio.
  3. How viable it is to do this update? There's any chance that I lost the communication with the ERA since I had old agents installed in my terminals? I mean, I will have to update/reinstall my agents? PLID: 3AG-N9F-K2W Public IP: -EDITED- Can you check if the license is corrupted please? I had plans to do this ERA update later, I'm having to focus in other projects for now... My best regards, Caio.
  4. Guys sorry for taking too much long to reply, the company who i work for is going through a floor change and I had to focus other things. ESET Remote Administrator (Server), Version 6.1.444.0ESET Remote Administrator (Webconsole), Version 6.1.334.0 Which details did you need it? Make it sense, cause when i try to activate locally, by the software options, works fine. But when I try to activate by the ESET Remote Administrator returns me that exception. Thank you guys. My best regards, Caio.
  5. I dont have installed the ESET Security Management Center in my ESET server, nor in my terminals. I always was able to do this remote activation, since I changed the license the error start to appear. I don't think is a JAVA license problem too because of that, this start to happens just after changed my license. I have a big number of terminals and this function not working is becoming a trouble. My best regards. Caio.
  6. Good evening. Recently I renewed the Eset Endpoint Security license, extending for two years and adding more licenses to the contract. But since then I'm having trouble when i try to create any task on the ESET Remote Administrator that uses these licenses, keeps giving me this pop-up "Failed to create task: Invalid task configuration". The server is returning the following exception: "sk.eset.era.g2webconsole.common.model.exceptions.EraRequestHandlingException/2609433047" When I try to active my terminals directly putting the license in the AV software, it works fine. The license only fails when I try to use them by the ESET Remote Administrator, before i renewed the license i could execute those tasks with no worries, this start to happen after the new license was given due to the renovation. I'm also not forgetting to fill any mandatory parameter. My best regards. Caio.
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