Jump to content

skyviewe

Members
 View Profile  See their activity

  • Posts

    6

  • Joined

  • Last visited

 Content Type 

Posts posted by skyviewe

    Random BSOD after installing Nod32 netio.sys ntkrnlmp.exe

    in ESET NOD32 Antivirus

    Posted

    On 6/20/2019 at 9:00 AM, Marcos said:

    Unfortunately it's not clear what driver caused the crash.

    We'd need another dump with verifier enabled. Please carry on as follows:
    1, Run cmd as an administrator and the following command:
    verifier /standard /all

    3, Reboot the machine.

    4, Reproduce BSOD.

    5, Disable verifier by running the following command as an administrator:
    verifier /reset

    6, Reboot the machine.

    7, Compress the new dump and provide it to me for analysis.

    Done! Bluescreened about 1 hour after I turned on verifier, boy that makes the computer run slow, lol.

    Here's the new file: https://mega.nz/#!TbYAjSLb!jx8m9Pi_hevyHWVvn2tBULz_Z6_o_UHHjHFnkiZ04DM

    Thanks again.

    -Jamie M.

    Random BSOD after installing Nod32 netio.sys ntkrnlmp.exe

    in ESET NOD32 Antivirus

    Posted · Edited by Marcos
    Link to a dump removed

    Nod32 Antivirus version: 12.1.34.0

    Windows Version: Windows 10 Home 64 bit, 1903, build 18362.175

    Full memory dump (1.7gb 7zip compressed, 6gb uncompressed):

    I installed new SSD hard drive, fresh install of Windows 10. Only software I installed was Chrome. Computer worked fine for 2 weeks then purchased Nod32 and installed it. The next day I got a BSOD so I ran WhoCrashed:

    This was probably caused by the following module: netio.sys (NETIO+0xEF80) 
    Bugcheck code: 0xA (0x49, 0x2, 0x0, 0xFFFFF80501F34EDA)
    Error: IRQL_NOT_LESS_OR_EQUAL

    For some reason Windows 10 deleted the memory dump file the next day even though "delete memory dump if low space" wasn't enabled.

    A day later (approx 48 hours since the first crash) I got another BSOD:

    This was probably caused by the following module: ntkrnlmp.exe (nt!memset+0x4F21) 
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8021BA80EDA, 0xFFFFB6051CFD5018, 0xFFFFB6051CFD4860)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    This time I backed up the memory dump file and uploaded it (link at at the top of this post).

    I ran MemTest Pro in Windows, no memory errors, no blue screen. Seems to just randomly bluescreen, i.e. just sitting on the screensaver with nothing open, surfing the web, youtube, etc.

    Before I axe and re-load the computer and test it good without Nod32, can you confirm based on the memory dump if it's Nod32 causing the BSOD's or not?

    Thanks.

    -Jamie M.

×
×
  • Create New...