In the Start menu, in the Recently Installed there is no delete option, rather a 'remove from this list' option instead which I have done.
However, the programs in WIndows 10 are listed alphabetically and under 'E', the entry for ESET Online Scanner is still showing. The only options showing in that instance are:
Pin to taskbar
Run as administrator
Open File Location
and Uninstall
As previously mentioned, Uninstall does not work. Therefore a possible option is 'Open File Location' which brings up the following location:
C:\Users\Wendy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
and then delete the Start Menu entry from there.
I have deleted from the folder I downloaded it to, but the desktop icon/shortcut is still there. Therefore, is the solution to manually delete that too?
It seems silly to me to have to manually delete everything this way, and I want to ensure all traces are removed (I have also tried the ESET Uninstaller tool which I found, but which did not work).
Thanks for replying though. Please advise further what to do next.